at Mediacom Communications in Dagsboro, Delaware, United States
Job Description
Position Overview:
To provide technical leadership and supervision to authorized field contractor companies to ensure high quality customer service and workmanship to residential customers.
Position Responsibilities:
- Coordinate communication or action needed regarding installation, special requests, escalated issues, special projects, damage, claims, etc.
- Perform or assist with difficult field jobs and handles customer service complaints related to installation, repair, or disconnection of all contracted Mediacom services.
- Resolve technical problems with customers and contractor technicians through effective verbal and written communication.
- Ensure complete resolution of customer complaints, including follow-up calls.
- Required to effectively interface with the Contractor management representative of Mediacom approved and authorized field contractor companies.
- Coordinate with contractor companies, Mediacom warehouse and field service center to facilitate daily capacity shifting.
- Work with management to ensure proper levels of contractors to meet quota demands.
- Responsible for supervision of Mediacom QA policy of installation vendor jobs.
- Oversee contractor badging process, and conducts installation vendor compliance inspections.
- Must be able to maintain regular attendance and be able to work flexible hours including evenings and weekends.
- Must be able to travel as needed.
- Perform other duties as assigned.
