at State of Delaware in Wilmington, Delaware, United States
Job Description
The Family Service Specialist series consists of the Family Service Specialist, Senior Family Service Specialist, Master Family Service Specialist, and Family Crisis Therapist classifications. Incumbents in these roles directly provide and coordinate professional case management services to children, youth, adults, and families experiencing abuse, neglect, dependency, behavioral concerns, crisis situations, or family dysfunction. An incumbent in this class conducts assessments, and provides planning, facilitation, advocacy, monitoring, and evaluation which is achieved through collaboration with the client and other professionals. The incumbent is responsible for conducting child abuse investigations and/or providing ongoing case management services, which may include foster care and other permanency planning.Positions require the ability to work independently in both the office and during home visits or in community settings, including independent statewide travel to conduct home visits, court appearances, community-based services and responses, and respond to urgent situations to assess/maintain child safety and well-being. Work may involve responding to time-sensitive situations in community and home settings, which may require working outside of the standard work hours based on meet the needs of families and children as well as other operational needs.
The incumbent for second shift hours is responsible for receiving, documenting, and screening Intakes through the Child Abuse Hotline in addition to after-hours responses to make timely responses to screened in cases as well as emergency responses to ensure child safety.
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