EMPLOYEE DEVELOPMENT MANAGER

at DART - Delaware Transit Corporation in Wilmington, Delaware, United States

Job Description

Pay Grade: _18_ Pay Range: $64,057 - $80,071 (Minimum to Maximum)
District: Wilmington
Department: Human Resources
Section: Employee Development
Classification:  FT
Scheduled Hours: 8:00 am - 4:30pm Scheduled Days: Monday - Friday

JOB SUMMARY: The Employee Development Manager is responsible for the overall administration and management of the organizational, professional and workforce development programs for the Delaware Transit Corporation. The position is responsible for the complete oversight of employee development programs including bus operator training, performance management, succession planning and the review, development and tracking of the corporation¿s policies and training programs.

ESSENTIAL FUNCTIONS:

• Develop and implement the comprehensive WorkforceDevelopment Program which involvesresearch, development and implementation of effective employeetraining and employeedevelopment initiatives via static classroom and E Learning platforms
• Administer and manage the bus operation training programs, new employee orientation, employee training programs and other training programs as identified through training needs assessments
• Manage the corporation¿s internship and summerhire programs
• Responsible for maintaining, reviewing and assuringappropriate implementation of all corporate policies
• Assess organizational needs to design and implementdevelopment programs, tools, processes and policies to facilitate improved organizational performance
• Maintain knowledge of emerging trendsin individual and organizational learning,performance improvement and organizational development

• Develop and facilitate workforce development trainingas determined by training needsassessments, business needs and corporate goals
• Direct, develop and implement classroom and e-learning traininginitiatives
• Perform and analyzetraining needs assessments to determine corporatetraining needs
• Determine appropriateness of developing in house trainingand/or acquiring outsourced vendor solutions to optimize allocated resources to meet training needs
• Manage and maintainthe Rural TransitAssistance Program (RTAP)program, including budget management
• Evaluate effectiveness of programs, curricula, training resources, materials, and visual aids and modify to meet identified problems/needs, state/federal requirements, and corporate goals/objectives. Deliver high quality instructor led training

• Collaborate with the executive leadership team to developand implement strategic plans and to advance innovative and efficient solutions for the corporation
• Develop and maintaineffective working relationships with external stakeholders that may include representatives from the DelDOT,regulatory representatives and training and other servicecontractors
• Facilitate and serve on a variety of committees as assigned

• Manage all levelsof the employee development functionsdirectly and throughsupport staff
• Develop, implement and manage performance standards that promotea high level of customerservice and are aligned with the goals of the corporation
• Utilize performance metricsto evaluate and refine businessprocesses is required.
• Foster a diverseand inclusive workplace environment

• Maintain, review and develop corporate policies and provide policy and technical guidance, direction and information to management and staff

• Ensure adherence to all corporate policies, state and federal regulations that are applicable to the assigned functional areas of responsibility

QUALIFICATIONS: The Employee Development Managerrequires a workingknowledge of the dynamics of both transit and soft skills instruction in the classroom environment and e-learning platforms. Ability to develop training materials, facilitation guides, participant material, visual aids and supplemental materialto compliment training objectives is required. This position draws on well-developed skills in developing and coordinating training programs and related information systems to meet the overallgoals and objectives of the organization. The Employee Development Manager must have knowledge of organizational development techniques and human resources functions and a working knowledgeof the Federal Transit Administration (FTA) and Americans with Disabilities Act (ADA) specific to transit operation is preferred. The ability to manage the application of current and evolving information technology to the workload is also required.

SKILLS AND ABILITIES: Demonstrate strong motivational, time management, problem-solving and organizational skills. Abilityto set priorities and presentand speak publicly. Ability to be detail-oriented. Ability to work independently under general supervision. Ability to exercise independent judgement and to keep information confidential. Ability to organize complex materials and manage multiple projects. Skills in building relationships with stakeholders. Ability to work in a diverse workforce that promotes inclusion and mutual respect is also required. Strong analytical skills and the ability to develop long range strategies.

COMPUTER SKILLS: Demonstrated proficiency in Microsoft Office software, particularly Word, Excel, Outlook and PowerPoint and HRIS systems, preferably PeopleSoft and eLearning software.

CUSTOMER SERVICESKILLS: Strong interpersonal skills to fosterteamwork and createpositive connections with customers. Ability to establish and meet goals to increase efficiency improving customer service. Understand

effective internal customer service programs and cost-effective delivery of development programs that enhance current technical and management job skills and contribute to employee morale.

MINIMUM EDUCATION AND EXPERIENCE: Bachelor's degree (Master's preferred) in Human Resources, Organizational Development or Adult Education. Five (5) to eight (8) years relatedexperience in communication and training, human resources, and/or leadership; including designing, developing and creating online and classroom training. Experience in employee and organizational development and assessing, designing, developing and delivering training content to adult learners. Three (3) years of experience supervising staff.

REQUIRED CERTIFICATES/REGISTRATIONS: Human Resource Certification such as SHRM or IPMA highly recommended.

LANGUAGE SKILLS: Excellent verbal and written communication skills. Ability to read, analyze and interpret common business journals, financial reports and light legal documents. Abilityto respond to inquiries. Bilingual is a plus.

MATHEMATICAL SKILLS: Ability to work with significant mathematical concepts. Abilityto apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to maintain a level and appropriate business demeanor.

PHYSICAL CAPABILITIES: The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: How much on-the-job time is spent in the following physicalactivities?

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

x

Use hands to tap, grasp,or

toggle

x

Reach with handsand arms

x

Climb or balance

x

Stoop, kneel, crouch, or crawl

x

Talk or hear

x

Does this job require that weight be lifted, or force be exerted?

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Up to 10 pounds

x

Up to 25 pounds

x

Up to 50 pounds

x

Up to 100 pounds

x

More than 100 pounds

x

Does this job have any special vision requirements?             No special vision requirements. Does this job have any special hearing requirements?    No specialhearing requirements.

ENVIRONMENTAL CONDITIONS: The environmental characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsHow much exposure to environmental conditions does this job require? NONE

How much noiseis typical for thework environment of thisjob? MODERATE

DTC is an Equal Opportunity Employer and service provider. We consider applicants for all positions without regard to race, marital status, genetic information, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, housing status, disability, veteran status, or other protected class.

 Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation, applicants may call (302) 834-5927. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.