at University of Delaware in Newark, Delaware, United States
Job Description
University of DelawareEqual Employment Opportunity Statement
The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html
Job No: 503685
Work Type: Staff, Part-Time
Location: Newark, DE
Categories: Part Time, Health Services
Position: Patient Service Representative
Location: Nurse Manage Primary Care Clinic-STAR Campus, Health Sciences Complex
Hours: M-F 24-29 hours weekly
Context of the Job:
The Patient Service Representative performs specialized duties including processing, researching, analyzing, compiling, and maintaining administrative records and accounts. The successful applicant for this position will be detail-oriented, flexible, and responsible for serving as a backup for clinic office operations. Operating with minimal supervision, the Patient Service Representative is expected to demonstrate initiative, strong problem-solving skills, and consistent discretion and independent judgment when addressing clinic-related matters and operational needs.
The applicant must be able to communicate effectively with patients, clients, families, clinicians, insurance companies, and other individuals in the community using a variety of communication styles. The Patient Service Representative greets and responds to patients, assists with documentation, gathers and maintains personal information and compliance. Duties include collecting payments, processing and verifying insurance details, obtaining medical history, and keeping patients informed and updated throughout various aspects of their care and clinic experience.
The Patient Service Representative will be required to demonstrate schedule flexibility to support operational needs. The position requires the ability and willingness to travel between UD Health clinic locations based on business needs and to provide coverage and operational support at the various clinics. This may include adjusting work locations and schedules to support patient volume, staffing needs, and continuity of clinic operations.
Preferred applicants will possess knowledge of medical billing, insurance verification, and/or financial processes, as well as the ability to work independently, prioritize competing responsibilities, and adapt effectively to changing clinic needs.
Major Responsibilities:
Responsible for obtaining or verifying information of clinic management data and resolving problems relating to medical and financial procedures and deadlines, while maintaining excellent client service and patient experiences.
- Research and respond to routine and non-routine inquiries from patients, medical facilities, billing companies/organizations, and insurance companies.
- Review, verify and process financial and non-financial documents and payments. Review patient accounts, identify delinquent accounts, and collect due amounts.
- Verify patient’s insurance coverage and collect co-payments.
- Process credit card payments and balance daily cash deposits.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members for resolution.
- Help maintain schedule utilization and conduct appropriate scheduling.
- Check out patients upon appointment completion, schedule for future appointments, follow–up on self-pay balances and questions.
- Assist with achievement of new
Equal employment opportunity, including veterans and individuals with disabilities.PI286769646
