at State of Delaware in Delaware City, Delaware, United States
Job Description
This position requires the selected applicant to attend a five-week training program in Dover Delaware prior to reporting to his/her respective work location. This level of work performs the full range of essential functions in at least one motor vehicle functional area of Driver or Vehicle Services. This position reports to a Motor Vehicle Associate Supervisor.
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JOB REQUIREMENTS for Motor Vehicle Associate I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
- Six months experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
- Six months experience in applying laws, rules, regulations, standards, policies and procedures.
- Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
- Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).
- Read, write, and speak English and Spanish fluently
