Public Safety Intelligence & Communications Specia

at Christiana Care Health System in Newark, Delaware, United States

Job Description

Job Details

Are you interested in working for an organization passionate about love and excellence?

ChristianaCareis a nonprofit health system with a mission of service. We believe that the key to providing truly excellent health care is to partner with our patients and their families, building a system of care that is effective, affordable and valuable to everyone who is touched by it.

ChristianaCare is currently seeking a Full Time Intelligence & Communications Specialist to join the team and support successful routing of calls requiring public safety, fire protection, occupational safety, etc. The successful candidate will be responsible for dispatching proper personnel to respond to requests for assistance in a clear and timely manner and will work as needed . Dispatchers are responsible for working in our Christiana Hospital on 10-12 hour shifts for day or night.
Answer all incoming calls, prioritize based on urgency, document all information in CAD, and dispatch appropriate internal emergency responders utilizing the ChristianaCare radio system.
Conduct real-time threat assessment and situational awareness monitoring using intelligence platforms.
Analyze and evaluate intelligence feeds to identify potential threats to caregivers, patients, visitors, and facilities.
Monitor and manage Public Safety applications for Panic Alarms, Staff Duress, Access Control, Burglar Alarms, Fire Alarms, Infant Alarms, Maintenance Alarms.
Monitor all ChristianaCare cameras throughout the organization.
Support proactive safety initiatives through early detection and communication of emerging risks.
Monitor 800 MHz channels for Public Safety activity and helicopter landing notifications; dispatch appropriate personnel.
EDUCATION & EXPERIENCE REQUIREMENTS
High School Diploma or equivalent (Required)
Two years prior dispatching or Public Safety-related experience (Required)
Completion of Basic Telecommunicator Course within 1 year of hire (Required)
Ability to obtain and maintain DELJIS certification and comply with CJIS/Nlets requirements (Required)
Completion of ICS 100, 200, and 700 within 1 year (Required)
Completion of Active Shooter training within 2 years (Required)
KNOWLEDGE, SKILL, & ABILITY
Knowledge of dispatch systems, CAD, CCTV, access control, alarm systems, and intelligence platforms
Knowledge of ChristianaCare policies, procedures, and campus geography
Proficiency in computer systems and data entry
Strong communication, listening, and decision-making skills
Ability to multitask and remain calm in high-stress environments
Ability to analyze information and exercise sound judgment
Ability to maintain confidentiality and professionalism
Ability to work independently and collaboratively
Flexibility to work all shifts, including on-call assignments

Schedule:
12hr day shift
E/O Weekend
2/2/3 schedule
Christiana Care offers:
Full Medical, Dental, Vision and other insurance benefits
403 (b) with an employer match
Generous Paid Time Off
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Hourly Pay Range: $21.03 - $31.54

This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Post End DateOct 3, 2026

EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visithttps://careers.christianacare.org/benefits-compensation/

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.