at Bally's Dover Casino Resort in Dover, Delaware, United States
Job Description
Responsibilities:
- Supervises overall staff performance as it pertains to gaming procedures, game security and compliance with Video Lottery Regulations on assigned shift.
- Performs all administrative duties necessary for the efficient operation of the shift.
- Oversee schedules for Supervisors, Lead Ambassadors, Ambassadors and the Gaming Technicians for assigned shift.
- Responsible for enforcing Operations operating procedures for Supervisors, Lead Ambassadors, Ambassadors, the Gaming Technicians and support staff.
- Must practice, observe and enforce safety rules and regulations while looking out for the welfare of the customer.
- Signs checks for hand paid jackpots.
- Responsible for opening/closing of each shift, including the issuance and accountability of all keys, data system cards, tools and radios.
- Maintains departmental personnel records and daily log.
- Investigates player complaints and determines basis of grievance.
- Reviews taxable jackpot transactions to ensure accurate information.
- Interacts with customers and employees during their assigned shift to ensure that the team is always pleasant while being efficient and effective.
- Responsible for the timely implementation of all procedural changes.
- Responsible for the supervision of department staff.
- Ensures that all equipment is in good working order.
- Implements and evaluates new programs designed to improve daily operations.
- In the absence of the VP/ General Manager, AVP, and Director-Slot Operations, the Slot Shift Manager is the final authority on assigned shift.
- Prepares statistical data as requested.
- Assists Surveillance and Security in keeping undesirables and juveniles out of the casino.
- Assists the Ambassadors in preparing W2-G forms for jackpot wins of $1,200 and above.
- Assists in accurately completing the meter reset slip on all progressive meter jackpots.
- Hires, coaches, and counsels subordinate employees
- Oversees and ensures the timely completion of employee evaluations
- Conducts training with subordinates, both formally and informally
- Issues discipline and terminates employees as appropriate
- Rewards and recognizes superior performers
- Oversees and ensures that employees work safely and follow all safety rules
- Performs other duties as assigned
