CITY OF WILMINGTON

at City of Wilmington in Wilmington, Delaware, United States

Job Description

The City of Wilmington’s Department of Finance manages the City's fiscal health, including accounting, procurement, budgeting, and revenue collection. It oversees property taxes, utility billing, and licenses, with services available via online billing portal. The department ensures financial transparency and compliance, thrives to preserve the financial integrity of the City of Wilmington through excellence in accounting services, customer service, and financial management.

The Settlement Clerk plays a vital role in ensuring that City of Wilmington property buyers, sellers, and agents comply with City Codes prior to the sale of property. Manages crucial financial transactions ensuring accuracy in City records. This individual reports to the Billing Manager and is the primary customer service contact for settlement attorneys and title companies conducting property transfers within the City regarding billing and amounts due. Additional responsibilities include:

• Accurately calculate and prorate figures for all outstanding monies due to the City, including water, sewer, stormwater, property tax, and L&I fees for settlement attorneys and title companies. • Manages the ownership change portfolio from old customer to new customer.

•  Responsible for all settlement adjustments.

•  Respond to and quote settlements within five (5) business days.

•  Establish new water accounts for buyers and close accounts for previous owners.

• Provide an accurate review and analysis of all accounts.

• Coordinate settlement of meter readings with meter reading staff.

• Field and handle inquiries from settlement attorneys and title companies regarding monies and/or liens owed to the City.

• Complete and resolve Salesforce tickets within five (5) business days.

• Maintain a database to track quoted fines and liens due and subsequent payments.

•  Process all property payments, run final bills for settlements and may assist with the general billing process.

• Responsible for inbound/outbound phone calls to attorneys and customers regarding settlements.

• Coordinates settlement investigations to resolve inquiries regarding sheriff sales, L&I fees, misapplied payments, and court cost fees, which were quoted on the settlement quote.

• Maintains and updates settlement mailbox.

• Perform all related work as assigned or required.

High school diploma or GED with some coursework in Accounting, Finance, Data Processing, and/or two (2) years of related college training required, or any other combination of experience and training that provides the required knowledge, skills, and abilities.

• Knowledge: Thorough knowledge of Microsoft Suite, particularly Excel. Knowledge of financial software applications. 

• Skills: Must be able to establish and maintain effective working relationships with other employees and the public. Good communication skills, both oral and written.

• Abilities: Ability to perform mathematical computations accurately and quickly. Ability to manage time and work independently, and to work under pressure with frequent interruptions. Must be able to learn and apply City Code relating to water/sewer rates, and Licenses and Inspections lines. Must be able to establish and maintain effective working relationships with other employees and the public.

• Licenses: Possess and maintain a valid driver’s license with a good driving record.

Evaluation for this position includes reviewing the application materials, certifying qualified applicants, and a panel interview (in-person or virtual).

All selected applicants must pass a criminal background investigation and have a pre-employment physical.

• Physical Requirements: Able to sit, stand, for extended periods and lift up to 25 lbs. • Vision: Ability to focus vision up close and at distances and works at a computer viewing a screen.

• Working Conditions: Work is typically performed in an office environment with low noise levels. Must be able to use standard office equipment

• Location: Work hours are Monday through Friday and range between 8:30 a.m. and 4:30 p.m., depending on business needs. The position is located at the City/County building, 800 N. French Street, 5th Floor, Wilmington, DE 19801. 

Compensation encompasses both salary administration and a comprehensive benefit package:

• Salary Administration: New employees are hired at the starting salary up to the median salary/step four based on qualifications and internal equity within the classification. Merit increases are given after a satisfactory performance review.

• Benefits: The City offers a robust benefit package starting on the date of hire. Additional details available at www.wilmingtonde.gov/benefits .

This position is open to all internal and external applicants who meet the minimum qualifications

•  To apply, visit www.wilmingtonde.gov. Computers are available in the Department of Human Resources, City/County Building, 800 N. French St, 4th Floor, Wilmington, DE 19801. Please call 302-576-2460 to schedule an appointment for computer use.

• The City of Wilmington is an equal opportunity employer.

•  The City Code provides preference for eligible internal candidates, veterans, and current city residents. The City of Wilmington is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and the Delaware Persons with Disabilities Employment Protections Act, it is the policy of the City to provide reasonable accommodations when requested, without causing undue hardship. If accommodation is needed, please call 302-576-246

Equal Opportunity Employer