at McDonalds in Newark, Delaware, United States
Job Description
This position is with Dukart Management LLC, an independent franchisee of McDonald’s restaurants. Dukart Management owns a license to use McDonald’s logos and food products in operating its restaurants, but it is a separate company and employer from McDonald’s USA. As your employer, Dukart Management is solely responsible for all employment matters at its restaurants, including hiring, firing, discipline, supervision, staffing, and scheduling. McDonald’s USA has no control over these employment matters and will not receive or be involved in your employment application or hiring decisions.
Known for its commitment to quality, customer service, and people development, Dukart Management operates several McDonald’s restaurants in the region and strives to provide a supportive, growth-oriented workplace. The company is also dedicated to positively impacting the local communities where it operates.
About the Role
As an Assistant General Manager, you’ll play a vital role in leading daily restaurant operations while developing the skills and experience to advance into a General Manager role. Working closely with the General Manager, you’ll ensure every shift runs smoothly, team members are supported, and guests enjoy a fast, accurate, and friendly experience every visit. You’ll help oversee restaurant systems including training, food safety, inventory management, and people development—building both your leadership skills and operational expertise along the way.
What You’ll Do:
Lead restaurant operations during assigned shifts to deliver a great guest experience
Support department areas such as Guest Experience, Kitchen Operations, and People Development:
Guest Experience: Ensure team members deliver exceptional hospitality, maintain organized service areas (Front Counter, Drive-Thru, McCafé), and execute promotions effectively
Kitchen Operations: Maintain food safety, quality, and speed standards, manage food costs, and ensure kitchen team training on menu items and procedures
People Development: Assist with hiring, onboarding, training, and scheduling to meet sales and profit goals while fostering an engaged, motivated team
Handle escalated customer concerns with professionalism and empathy, leading effective customer recovery to turn challenges into positive experiences
Monitor performance metrics, set goals, and provide feedback and coaching
Manage inventory, cash control, and operational systems to support profitability
Promote a positive work environment that upholds our culture of respect, teamwork, and accountability
Partner with the General Manager to identify opportunities for operational and people improvement
What You'll Bring (and Learn):
Previous experience in people management and training
Strong leadership, communication, and interpersonal skills
Proven ability to manage operations, inventory, and financial records
Excellent customer service and problem-solving skills, including experience resolving escalated guest issues
Ability to uphold and enforce company policies and standards
Restaurant or food service experience preferred
We’re a locally owned McDonald’s organization that values respect, teamwork, and growth. Our leaders are developed from within, our ideas are heard, and our success is shared.
Here's what we offer:
Predictable, flexible schedules that fit your life
A leadership-focused culture built on teamwork and accountability
Recognition for great work and career milestones
Growth opportunities in leadership, business management, and people development
Educational benefits through Archways to Opportunity, including:
Free high school diploma program
College tuition assistance
English language learning
Career advising and development resources
Exclusive partnership with Colorado Technical University (CTU) — earn associate, bachelor’s, or master’s degrees with reduced or fully covered tuition
Locally owned and operated—your leadership directly supports our community
