at State of Delaware in Dover, Delaware, United States
Job Description
This position requires knowledge and expertise in DMV systems, standard operating procedures, laws, rules, and regulations, as well as front-line processes. The environment changes daily, and an understanding of the processes is critical given the complexity of the responsibilities. The incumbent will serve as a subject-matter expert and quality-assurance resource, performing system testing, collaborating with DTI on technology initiatives, and supporting the implementation of new procedures for front-line staff. This position will provide technical and operational support to the Driver Services Program Manager.To view the entire job announcement and apply, Click Here.
JOB REQUIREMENTS for Motor Vehicle Associate III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Two years experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
- Two years experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
- Two years experience in applying motor vehicle laws, rules, regulations, standards, policies and procedures.
- Two years experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
- One year of experience in operating equipment used in driver or vehicle services such as motor vehicle document scanners, motor vehicle authenticators, motor vehicle credential printers, brake machines and/or vehicle emissions testing equipment.
- Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.
- Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).
- Able to speak, read and write in English and Spanish fluently.
