at Agile Cold Storage in CLAYMONT, Delaware, United States
Job Description
Full Time
Claymont, CLAYMONT, DE, US
Salary Range: $19.00 To $24.50 Hourly
About Agile Cold Storage
Agile Cold Storage is a privately held provider of automated and conventional temperature-controlled warehouse solutions headquartered in Alpharetta, Georgia. Founded in 2020, the company focuses on safety, technology-driven operations, and long-term partnerships across the cold-chain industry. Agile Cold Storage maintains a strong, people-first culture grounded in teamwork, respect and continuous improvement.
Essential Duties and Responsibilities:+ Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.
+ Schedule inbound and outbound appointments within the DMS (Dock Management System).
+ Communicate between customer, the customer’s broker or freight forwarding and warehouse operations concerning the customer’s account/inventory and office for invoicing and credit changes.
+ Ensure proper invoicing of all accounts by processing and verifying computer-generated invoices.
+ Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.
+ Review order details and ensure they are following Company policies and procedures.
+ Research issue , obtain supporting paperwork, get approvals and process credits / debits.
+ Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
+ Provide coverage for other team members.
+ All other duties as assigned.
Other Duties and Responsibilities:+ Accurately enter orders in the WMS.
+ Perform work in a safe manner following all Company safety rules.
+ May perform other duties as may be assigned to fulfill Agile’s objectives.
Required Qualifications :+ 2 years of Customer Service Experience or an appropriate combination of education and experience.
+ Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.
+ Requires clerical skills in managing files and records, and other office procedures and terminology.
+ Requires the ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.
+ Strong communication skills with the ability to read and speak English.
+ Must be able and willing to complete a pre-employment basic math skills test.
+ Must be able and willing to complete a per-employment background check and drug screen.
+ Strong Teamwork skills.
Preferred Qualifications of Export Coordinator :+ High School Diploma or GED.
Knowledge, Skills & Abilities: The employee must have proficient knowledge of English and math skills . The employee also must be capable of following written and verbal instructions . The employee m ust have a high attention to detail . Organizational and time management skills will be required . Work Environment : The working environment is usually in an office setting, with occasional need to leave the premises . Requires the use of a telephone, fax machine, computer terminal calculator, copy machine . Physical and Mental Demands : This job will require the ability to sit for long periods of time, with frequent interruptions . This job will also require several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads . This job will require manual dexterity with normal hand / finger movements for typical office work . Speaking , hearing, and seeing are important elements of completing assigned tasks . This job will occasionally require climbing, squatting or kneeling, and bending . The job will occasionally require lifting / carrying / push / pull up to 20 lbs. The associate must know and follow proper office and safety protocols; know and follow Agile’s grooming, hygiene and dress code policies including appropriate personal protection equipment (PPE) for safety compliance . The noise level in the warehouse is usually moderate .2nd shift – 3:00 PM – 11:30 PM
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