Medical Receptionist

at Robert Half in New Castle, Delaware, United States

Job Description

Description

We are seeking a professional and compassionate Medical Receptionist to join our healthcare team in New Castle, Delaware. This role serves as the first point of contact for patients and visitors, providing excellent customer service while supporting daily front office operations in a medical setting. The ideal candidate is organized, detail-oriented, and comfortable handling administrative tasks in a fast-paced environment.

Key Responsibilities:

+ Greet patients and visitors in a courteous and professional manner

+ Answer and direct incoming phone calls

+ Schedule, confirm, and update patient appointments

+ Check patients in and out for appointments

+ Verify patient information, insurance details, and demographic data

+ Maintain accurate medical records and patient files

+ Collect copays and process payments

+ Assist with referrals, authorizations, and other front desk administrative tasks

+ Communicate with providers, clinical staff, and patients regarding scheduling and documentation needs

+ Ensure the reception area remains clean, organized, and welcoming

+ Follow HIPAA and confidentiality standards at all times

Qualifications:

+ Previous experience in a medical office, healthcare front desk, or receptionist role preferred

+ Knowledge of medical terminology, insurance verification, and patient scheduling processes preferred

+ Proficiency with electronic medical records (EMR) systems and Microsoft Office

+ Strong verbal and written communication skills

+ Excellent customer service and interpersonal skills

+ Ability to multitask, prioritize, and work efficiently in a busy office environment

+ Strong attention to detail and accuracy

Preferred Skills:

+ Experience with multi-line phone systems

+ Familiarity with insurance authorizations and billing support

+ Ability to remain calm and professional when handling sensitive patient situations

Work Environment:

+ Office-based role in a medical or healthcare practice

+ Frequent interaction with patients, providers, and administrative staff

+ May require sitting, standing, and using standard office equipment throughout the day

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .