at CITY OF MILFORD in Milford, Delaware, United States
Job Description
Job Summary: The Water & Wastewater Supervisor is responsible for supervising the daily
operations and maintenance of water and sewer systems. This position is critical in maintaining the
quality and reliability of water services, addressing issues promptly, and implementing
improvements and upgrades to existing infrastructure.
The Water & Wastewater Supervisor shall be committed to the mission, vision and values of the
City and demonstrate such through ethical conduct, community stewardship, individual
initiative, and responsive service. The Water & Wastewater Supervisor shall demonstrate
leadership, management and technical skills through effective communication and collaboration,
proper use of team resources, progressive decision-making, personal accountability, and
responsibility.
Supervision Received: Work is performed under the general supervision of the Public Services
Superintendent.
Essential Job Functions: An employee in this position may be called upon to do any or all of the
following essential duties:
• Divisional Leadership & Operations: Directs activities for the Water and Wastewater
division. Reviews and determines work priorities, assigns tasks through subordinate
supervisors, and monitors performance.
• Workforce Management & Training: Assesses workloads, identifies opportunities for
improvement, and implements changes. Reviews, initiates, and monitors safety and training
requirements for personnel and equipment. Assists in staff selection, training, motivation,
and evaluation. Provides or coordinates staff training and corrective action plans.
• Customer Service & Public Engagement: Responds to public inquiries and complaints,
ensuring timely resolution and customer satisfaction.
• Budgeting & Resource Allocation: Prepares and supports annual operating and capital
budgets for the Water and Wastewater division.
• Emergency & Infrastructure Management: Oversees emergency plans and schedules work
crews for weather-related events and other community-impacting emergencies. Inspects
water and wastewater facilities and ensures compliance with state and federal regulations.
Performs emergency troubleshooting work. Plans and assists in the repair and replacement
of plant controls and equipment.
Water & Wastewater System Oversight: Operates water and wastewater systems to meet
regulatory standards. Performs and documents well and sewer readings, conducts quality
checks of water samples, and performs preventive maintenance and minor repairs. Assists
with the management, repair, and maintenance of the SCADA system. Determines daily
water requirements of distribution system and amounts required for treatment to meet
needs of consumers, storage tanks, and reservoirs. Interprets meter and gauge data and
regulates treatment processes. Establish regular service and preventative maintenance
schedules.
• Reporting & Compliance: Prepares clear and concise reports and correspondence. Ensures
compliance with all relevant regulations, safety protocols, and operational policies.
• Other Duties: Performs related work as required.
Essential Functions, Qualifications, & Knowledge, Skills, and Abilities (KSA) for Employment: An
employee in this class must have the following knowledge, skills, and abilities upon application:
Knowledge
• Fundamental principles of instrumentation and computer monitoring.
• Chemistry and mathematics used in the operation of a plant.
• Operating principles of valves, pumps, motors, variable speed motors control panels,
SCADA system, and other water treatment plant equipment.
• Project management and contract administration principles and practices.
• Principles and practices involved in the design, construction, and operation of domestic and
industrial wastewater treatment processes, collections systems, and both surface and
subsurface disposal systems; knowledge of physical, chemical, and biological interactions of
soils with surface and subsurface water.
Skills
• Time management.
• Multi-tasking.
• Able to understand written and oral communication.
Abilities
• Use the plant operations and maintenance manual for instruction and training of
maintenance personnel.
• Repair and replace control components.
• Read and interpret blueprints, electrical, electronic, and schematic diagrams.
• Diagnose malfunctions in wastewater and water treatment plants and determine appropriate
corrective action.
• Estimate equipment, material, and labor costs.
• Adherence to all applicable Federal and State safety laws, rules and regulations and City safety
policies/procedures.
• Compliance with training directives established by supervisory/managerial personnel.
• Ability to delegate, manage, and supervise effectively.
• Ability to lead and motivate others to achieve goals.
• Establishes and maintains effective and cooperative working relationships.
• Analyzes problems, identifies alternative solutions and implements recommendations.
• Operates heavy equipment.
