at Chesapeake Utilities Corp. in Dover, Delaware, United States
Job Description
This position will be responsible for the following duties:
- Process customer transactions including billing, invoicing, initiating meter/service orders, updating
customer records, and performing all related functions within the Customer Information & Billing
System (SAP) - Own advanced BPEM case work: triage, root-cause, and resolve complex exceptions (e.g., multi-contract
accounts, unusual meter/read scenarios, rate/tariff edge cases), and recommend category or workflow
enhancements to reduce recurrence. - Execute and monitor billing outsorting validations during individual or mass billing runs as needed;
coordinate with Billing/DM/FICA when outsort thresholds trigger review. - Perform complex A/R reconciliations, research unapplied cash and credit balances, and finalize
refund/transfer decisions within authorized limits. - Interpret and apply approved rate and tariff changes to complex scenarios; verify proration and
adjustments for partial periods or mid-cycle price changes. - Serve as a peer mentor and quality reviewer (spot checks of bills, credits, and BPEM resolutions);
provide feedback and job aids to strengthen team accuracy and cycle time. - Partner with Customer Service, Meter/Data Management, and Finance to resolve cross-functional
issues; contribute to SOP updates and knowledge articles. - Support UAT for minor releases/patches impacting billing or BPEM categories; document test outcomes
and defects. - Maintain strict adherence to PSC regulations, privacy/security protocols, and audit controls.
