Client Payment Relationship Manager

at Bank of America in Wilmington, Delaware, United States

Job Description

Client Payment Relationship Manager

Charlotte, North Carolina;New York, New York; Chicago, Illinois; Atlanta, Georgia; Wilmington, Delaware

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths – whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Serve as the lead primary relationship manager for a portfolio of large corporate clients, partnering with treasury, payments, and service teams to deliver an exceptional client experience. This role is responsible for monitoring payment performance, identifying trends, and risks across multiple data sources, and translating insights into actions that improve client outcomes, operational efficiency, and revenue retention.

The individual will lead regular client reviews, address complex payment issues, coordinate cross-functional resolution efforts, and provide proactive recommendations on payment capabilities, process optimization, and performance improvement. Key responsibilities include building trusted executive-level relationships, analyzing payment volumes and service metrics, preparing client-facing performance reporting, tracking service commitments, escalating and resolving issues, supporting onboarding and change initiatives, and identifying opportunities to deepen client engagement through consultative problem solving and data-driven insights.

Required Skills:

+ Proven experience managing relationships with clients for payment products, programs and services.

+ 8-10 Years of relevant experience

+ Strong ability to interpret payment performance data, service metrics, and operational trends from multiple systems and reporting sources.

+ Experience analyzing fraud and chargeback performance, identifying trends, and partnering with clients and internal teams to improve outcomes.

+ Advanced analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions.

+ Excellent verbal and written communication skills, including the ability to present insights and recommendations to senior client stakeholders.

+ Demonstrated ability to coordinate across product, operations, technology, and service teams to resolve issues and drive results.

+ Strong organizational skills with the ability to manage multiple priorities, deadlines, and client commitments in a fast-paced environment.

Desired Skills:

+ Experience with treasury management, commercial payments, merchant services, or receivables/payables solutions.

+ Proficiency with reporting and analytics tools such as Excel, Tableau or similar programs.

+ Experience developing client performance dashboards, executive business reviews, and actionable management reporting.

+ Strong commercial mindset with the ability to identify cross-sell opportunities and support client growth strategies.

+ Knowledge of payment operations, implementation processes, and service-level performance management.

+ Coding skills

+ Bachelor’s degree in business, finance, economics analytics or a related field.

Skills:

+ Business Acumen

+ Critical Thinking

+ Customer and Client Focus

+ Result Orientation

+ Analytical Thinking

+ Collaboration

+ Oral Communications

+ Stakeholder Management

+ Adaptability

+ Innovative Thinking

+ Planning

+ Prioritization

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your “Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

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