Senior Director of Product Management - Outbound

at Lumen in Dover, Delaware, United States

Job Description

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.

The Role

The Senior Director, Product Management – Outbound translates Lumen’s product strategy into market-ready offerings that scale revenue, improve adoption, and differentiate Lumen in the enterprise and wholesale markets. This leader owns the outbound motion for a portfolio of network, cloud connectivity, and digital platform services, ensuring products are clearly positioned, launch-ready, and operationally executable for Sales, Partners, and Customers.

This role sits at the intersection of product strategy, go-to-market execution, and commercial outcomes. You will work backward from customer and market requirements, shape portfolio direction with Product Management and Engineering, and drive alignment across Marketing, Sales, Finance, Operations, and Partners.

Effectiveness in this role requires strong product instincts, commercial judgment, and executive presence paired with the ability to operate in a complex, scaled enterprise environment. This role ensures Lumen doesn’t just build great products but wins in the market by bringing clarity, focus, and commercial intensity to how our offerings reach customers and sellers. It is a critical lever in turning strategy into long-term growth.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

+ Own the Outbound Product Strategy

+ Define and lead the outbound product strategy for assigned domains, from positioning through launch and lifecycle optimization.

+ Translate product capabilities into clear value propositions, differentiated messaging, and market-ready offers.

+ Create and maintain product launch frameworks, including target segments, pricing logic, packaging, sales plays, and success metrics.

+ Drive Go-to-Market Execution

+ Lead multifunctional launch teams to bring new products and features to market quickly, with quality and discipline.

+ Partner with Sales, Sales Enablement, and Marketing to ensure readiness across training, tools, content, and field execution.

+ Develop and sustain strategic sales motions, including executive selling scenarios, competitive strategy, and customer proof points.

+ Shape the Product Roadmap from the Market Back

+ Represent market, customer, and revenue insights concerning Product Management and Engineering planning cycles.

+ Size customer and market opportunities and develop business cases that target roadmap investments based on growth, profitability, and strategic fit.

+ Manage short-term revenue opportunities with long-term platform and portfolio evolution.

+ Operate as a Cross-Functional Leader

+ Work closely with Engineering, Architecture, Operations, Finance, Legal, and Partners to ensure offers are technically sound, operationally viable, and financially solid.

+ Build alignment at the executive level by communicating tradeoffs, risks, and outcomes clearly.

+ Anticipate and resolve issues that could impair launch success, customer experience, or commercial performance.

+ Measure, Learn, and Optimize

+ Define success metrics for launches and ongoing performance such as adoption, attach, churn, margin, and revenue.

+ Use market data, customer feedback, and performance analytics to improve positioning, packaging, and sales execution.

+ Continuously improve how Lumen brings products to market-simplifying where possible, innovating where needed.

+ Leadership Scope

+ Senior leadership role with significant influence across Product, GTM, and Sales.

+ High visibility with executive stakeholders.

+ Expected to mentor and develop product leaders and outbound talent.

What We Look For in a Candidate

Experience & Expertise

+ 10+ years of experience in product management, product marketing, or go-to-market leadership roles.

+ Demonstrated success launching and scaling complex technology products in B2B or enterprise environments.

+ Strong experience working with Sales organizations on commercialization, enablement, and revenue acceleration.

+ Proven ability to influence executive stakeholders through data, judgment, and clear storytelling.

Preferred Background

+ Experience with network services, cloud connectivity, digital platforms, or infrastructure-enabled services.

+ Familiarity with enterprise buying motions, multi-stakeholder sales cycles, and partner ecosystems.

+ Experience developing pricing, packaging, and offer constructs at scale.

Core Skills

+ Strategic thinker who can also execute with immediacy and carefulness.

+ Excellent written and verbal communication skills-equally effective with operators, sellers, and executives.

+ Highly analytical, with the ability to turn insight into action.

+ Comfortable operating amid ambiguity while driving clarity for others.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$174,876 – $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$183,621 – $244,827 in these states: CO HI MI MN NC NH NV OR RI

$192,364 – $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen’s:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

Requisition #: 342495

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified