Level 2 IT Support

at Insight Global in Wilmington, Delaware, United States

Job Description

Job Description

We are seeking a Level 2 IT Support Engineer to join our team. This individual will be responsible for hardware and software support, mobility support, and some network support. This employee will sit onsite in Wilmington, DE Monday through Friday from 8AM-5PM supporting end users in person.

Hardware and Network Support: Provisioning devices, imaging laptops, and handling hardware up to network troubleshooting (e.g., connectivity issues with network or VPN).

Mobility Support: Managing Apple devices (iPhones and iPads) using Intune for Mobile Device Management (MDM).

Software Support: Strong experience with O365 – Outlook, Teams, SharePoint, etc.

Ticketing System: Utilizing ServiceNow for managing support tickets.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 5+ years of IT support experience, with at least 1 year of experience being Level 2 Deskside Support

- Proficient with Windows operating system

- Mobile device management using Intune

- Expert with Office365

- Excellent communication and professionalism

- Strong team player with a collaborative mindset – Proficient with Mac operating system