at United Electric Supply Co., Inc. in New Castle, Delaware, United States
Job Description
Regular Full Time
New Castle, DE, US
CREDIT/COLLECTIONS SPECIALIST
Who we are:
United Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that is a large multi-regional supplier of electrical products and advanced services for the construction and industrial markets. United Electric offers a full range of electrical products and services with concentrations in industrial automation, building automation, lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical and energy solutions. With over 300 employees, United Electric is headquartered in New Castle, Delaware with locations throughout Delaware, Pennsylvania, Maryland, New Jersey, Virginia and New York.
Position Summary :
As the curator of collections within a B2B environment, you hold the key to striking a delicate balance between effective customer relationship management and successful payment collection. In addition, you play a pivotal role in promptly addressing any billing errors or disputes related to account balances, collaborating closely with the relevant internal departments to swiftly resolve such issues.
Position Responsibilities:
+ Reviews the status of delinquent accounts and initiates collection action as appropriate.
+ Reviews accounts daily and notifies credit manager of cases requiring special handling.
+ Assists with determining customer credit status by utilizing Credit Safe report and other required applications.
+ Initiates appropriate follow-up action on mail returned as undeliverable.
+ Research disputed account balances. Informs sales of any billing errors or disputes and works with the Billing and Cash Application specialists to resolve the issues.
+ Communicates with the customer, salespersons, and branch manager regarding account status.
+ Maintains related data files and produces reports and statistics as required.
+ Works closely with all internal departments, combining individual efforts to better serve the customer.
+ Compiles, reviews, and sets credit limits for new customers applying for credit in their assigned area.
+ Creates or assists in the development of documented processes and procedures.
+ Performs other duties as obvious or assigned.
Commitment to Safety:
+ Adhere to all United Electric health, safety, and environmental policies.
+ Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility.
+ Complete an accident/Incident report for any safety and/or health infractions that occur or is witnessed.
+ · Support all United Electric health, safety, and environmental policies for all employees within your branch.?
Qualifications:
+ Strong organization and communication skills needed to implement collection action resulting in optimal statistical performance.
+ Ability to effectively interact and negotiate with both internal and external customers during difficult situations in a highly professional and influential manner.
+ Ability to initiate and assist in the development of action plans for both individual and team projects.
+ Ability to analyze data and present solutions to complex problems involving internal and external customers.
+ Bachelor’s degree preferred in Accounting or business-related field.
+ High proficiency in Microsoft Office Suite, expertise in Excel preferred.
+ Minimum of 2 years of Credit Experience, five years preferred.
+ Experience in construction industry is a plus.
Compensation and Benefits:
We offer attractive compensation and benefits which include:
+ Health, Dental, and Vision Insurance
+ Disability Insurance and Life Insurance
+ 401(K) and Stock Ownership
+ Paid Vacation and holidays
+ Educational Benefits
+ Wellness Programs
+ Work/Life Balance
We are an equal employment opportunity employer.
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