EMPLOYEE BENEFITS ANALYST

at City of Wilmington in Wilmington, Delaware, United States

Job Description

DUTIES AND RESPONSIBILITIES

The Employee Benefits Analyst  serves as the subject matter expert, performing all functions and tasks relating to the operational side of benefit administration, including but not limited to systems, processes,

communications, and retiree coverage. This position serves as the functional manager of employee benefits programs and operations, performing responsible technical and professional work of benefits administration. This

position reports to the Director of Employee Benefits. Additional responsibilities include:

• Administers and supports employee benefits, retirement programs, ensuring accurate enrollment, plan eligibility file feeds and maintenance of employee data and records.

• Manages fiscal and administrative functions for benefits programs, including budget support, vendor coordination, payments, reconciliations, audits, and required reporting (e.g., 1095‑Cs), ensuring accuracy

and operational stability.

• Monitors and maintains compliance with applicable laws, regulations, policies, and organizational requirements through audits, reporting, and process reviews.

• Identifies, develops, and implements process improvements, system enhancements, and automation initiatives to improve workflow efficiency and data integrity.

• Analyzes data and generates reports to support decision-making, operational efficiency, compliance efforts, and program effectiveness.

• Develops and delivers educational materials, presentations and coordinates initiatives to promote employee engagement through awareness of wellness programs, benefit offerings etc.

• Coordinates employee and retiree communications, annual enrollment, system testing, data updates, including active participation in division’s programs.

• Partners with vendors to oversee retiree enrollment processes, contributions, rates, and compliance requirements for pre-65 and over-65 retirees.

• Provides individualized support to employees and retirees on benefits and retirement options, including eligibility, coverage, costs, and plan navigation.

• Collaborates with internal departments and vendors to resolve inquiries ensuring effective service delivery.

• Supports special projects, initiatives, and cross-functional assignments while providing operational support and continuity as needed.

• Serve as backup to the Director of Employee Benefits, ensuring operational continuity as needed.

• Performs other related duties as assigned.