at Boscovs - Concord Mall in Wilmington, Delaware, United States
Job Description
Job Responsibilities
- Set sales goals for associates
- Coach associates to meet and exceed customer expectations by retrieving requested shoes from stockroom area, as well as additional items that meet the style and description the customer is seeking
- Educate associates on products
- Observe associate and customer interaction and provide feedback to further develop selling skills
- Ensure department is merchandised per company standards
- Oversee and coordinate daily department maintenance tasks such as merchandising, display, ad set-up, and ticketing.
- Assist Shoe Stock Coordinator with stock to ensure proper placement of all incoming and outgoing merchandise
- Assist with fulfillment of customer internet orders
- Work as a team player to ensure every customer’s needs are met
Job Requirements
- Collaborative manager who helps each member of their team be the best they can be each and every day
- Patient & courteous with good active listening and problem solving skills
- Enjoys teaching and coaching others to best service our customers
- Prior retail management experience, preferably in shoes
- Ability to motivate associates achieve sales goals
- Entrepreneurial spirit to drive business
- Strong customer service and leadership skills
- This is a fast-paced position that requires physical movement, including walking, standing, bending, reaching, and climbing ladders and/or stairs
- Good communication with coworkers, management, and buying division
- Available to work varied days and hours as schedule requires, including evenings and weekends
