Floating Universal Associate II (New Accounts/Tellers) - Full-time w/ benefits - Kirkwood Office

at First Citizens Community Bank in Wilmington, Delaware, United States

Job Description

JOB RESPONSIBILITIES:

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB’s standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.

There are four levels within the Universal Associate role. A Universal Associate II (New Accounts/Teller):

• Processes transactions and handles cash, vault, ATM responsibilities, etc.
• Opens and maintains deposit accounts for consumers and businesses
• Completes all necessary maintenance on customer accounts
• Responsible for maintaining IRA/SEP files
• Performs a variety of operational duties and data input functions
• Processes deceased and estate accounts
• Understands a variety of operational procedures
• Demonstrates good analytical and decision-making skills.

HOURS will average approximately 38-40 per week and will include working some Saturday mornings. Will fill in for vacations and will work in other offices as needed. This position is budgeted for 2,080 hours per year.