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Center Support Manager

at CHEER, Inc. in Georgetown, Delaware, United States

Job Description

CENTER SUPPORT MANAGER - FULL TIME   SUMMARY DESCRIPTION
The Center Support Manager’s primary role is to act as a substitute for any position in a CHEER center when the regular staff is unavailable. Beyond this, they are tasked with understanding the unique operations of each center, collaborating with directors to standardize practices, enhancing center membership and utilization through effective networking and marketing, and extending center activities into after-hours. This multifaceted role ensures continuous leadership and fosters growth and consistency across all centers.   ESSENTIAL DUTIES & RESPONSIBILITIES: This listing is representative of the duties and responsibilities of the position, but is not to be construed as all inclusive:
  1. Temporarily assume the role of any center staff as needed, managing daily activities and ensuring optimal care for clients.
  2. Regularly visit all CHEER centers to assist Center Directors, gaining an understanding of each center's unique operations and challenges.
  3. Collaborate with Center Directors to standardize activities, processes, and best practices across all locations.
  4. When not serving as an interim director, engage in proactive learning and support activities at various centers.
  5. Participate in strategic planning to improve overall center operations and client services.
  6. Utilize a company-provided vehicle for travel between centers.
  7. Additional duties as required, including supporting agency-wide events and initiatives.
  8. Actively increase membership and facility utilization by engaging in community networking and marketing activities.
  9. Promote CHEER centers and the organization through visible community presence and targeted marketing strategies.
  10. Collaborate with Center Directors to facilitate evening and weekend events across all centers, enhancing community engagement and center visibility.
  11. All essential Duties and Responsibilities of a Center Director when fulfilling that role.
  12. Contributes to team effort by performing other related duties as assigned or required.
  CONTACTS: Primary contacts include:  
  • Clients / Members
  • Volunteers
  • Other Center Directors
  • Guest Speakers
  • General Public
  MINIMUM REQUIREMENTS:
  1. Five years of relevant experience. (Education may be substituted for work experience, at the rate of one year of experience per 30 college credits.) Two years of supervisory experience.
  2. CPR, First Aid, and ServSafe Certification or ability to acquire certification within 3 months of hire.
  3. Valid driver’s license. Current Defensive Driving certificate or ability to obtain certification upon hire.
  KNOWLEDGE, SKILLS & ABILITIES:
  1. Ability to operate computer/printer. Computer use is necessary for database software.
  2. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  3. Must be able to prioritize and have excellent time management skills.
  4. Must be able to multi-task in a fast-paced environment.
  5. Ability to write routine reports and correspondence.
  6. Ability to effectively present information in one-on-one or small group situations to Clients, vendors, Agency employees, and the public.
  7. Must be able to sit for long periods of time (up to two hours) to perform office work.
  8. Ability to solve practical problems and deal with a variety of situations.
  9. Ability to understand a variety of instructions furnished in written, oral, or diagram form.
  10. Ability to conduct interviews of a sensitive nature and maintain confidentiality.

REPORTING: This position reports directly to the Congregate Program Manager and then to the Nutrition Program Director   PRIMARY WORK LOCATION: Most duties and functions will be performed in an office environment although local travel to other CHEER locations is   WORK HOURS: M-F 8:00 a.m. – 4:30 p.m. with 30 minute mid-day break.
Extended work hours are periodically required to support programs and activities. Must be able to work occasional evenings and weekend hours.   EMPLOYMENT STATUS: Full-time; 40 hours/week, Non-Exempt   BENEFIT ELIGIBILITY: Regular full-time eligibility includes subsidized employee health insurance and a free primary healthcare program. 403(b) Retirement Plan with company match. Paid time off (PTO), based on hours worked and years of service.  11 paid holidays. Optional coverage available: dental, vision, AFLAC insurance, short-term disability insurance, and legal shield insurance at cost.   TO APPLY, please go to: https://www.cheerde.com/employment/ To view full details and how to apply, please login or create a Job Seeker account
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Job Posting: 1517248

Posted On: Apr 29, 2026

Updated On: May 28, 2026