at Bally's (Dover Downs) in Dover, Delaware, United States
Job Description
MAJOR FOCUS:
Responsible for assisting in the management of the retail shops and upholding the high standards of the operation. Ensure excellent customer service, maximize financial return, and foster a great work environment.
Responsibilities:
- Provide guests with the highest level of customer service.
- Maintain awareness of security in all shops.
- Keep track of, account for and replenish all clothing, souvenirs, etc.; stock merchandise, logging all items received, damaged and transferred for end of month inventory count.
- Handle all complaints and problems that may occur in a courteous and professional manner.
- Complete and submit all paperwork that is due on a daily, weekly, or monthly to the Retail Manager.
- Ensure proper pricing of merchandise.
- Oversee cashiers’ variances solving transactions and mistakes, and audit cashier banks.
- Maintain a smooth selling floor.
- Ensure employees are implementing store promotions and sales contests.
- Ensure all “Specialty Brand” programs are followed and standards upheld.
- Responsible for store replenishment of goods; including buying to realistic ROS (rate of sale), following sales and turnover goals, creating purchase orders and paying invoices.
- Assist with monthly inventory.
- Complete and issue timely evaluations for subordinates.
- Conduct formal and informal training for subordinates.
- Conduct formal and informal coaching and counseling with subordinates.
- Reward and recognize superior performers.
- Ensure that employees work safely and follow all safety rules.
- Ensure compliance with relevant laws and regulations as well as company policies and procedures.
- Maintain up-to-date knowledge of industry and competition.
- Ensure effective communication within the department and company.
- Hold subordinates accountable for established performance expectations.
- Motivate and develop staff; provide advice and guidance as appropriate.
- Comply with and enforce compliance with the company’s recycling program standards.
- Carry out daily directives given by the Retail Manager and/or Assistant Retail Manager
- Interviews, selects, hires and retains superior employees
