Patient Escort Supervisor | Full-Time | Overnight

at Christiana Care Health System in Newark, Delaware, United States

Job Description

Job Details
ChristianaCare is seeking a dedicated and servicefocused Patient Escort Supervisor to lead and support our Patient Escort Services team during the overnight shift. In this role, you will oversee patient and materials transport operations, ensure timely and safe service delivery, and provide leadership to departmental staff. This position plays a key part in maintaining smooth hospital flow, patient experience, and staff coordination.

Location: Christiana Hospital - Newark Campus
Status: Full-Time
Shift: Overnight, 11:00PM-7:30AM
Schedule: Sunday - Thursday (off hours as needed)
Requirements: Every other holiday rotation

Why ChristianaCare?
We offer acomprehensive benefits packageguided by our values ofLove and Excellence, including:
Full medical, dental, vision, and life insurance
403(b) retirement plan
Generous paid time off
Annual membership to Care.com
Fitness and wellness reimbursement
Tuition reimbursement and career development opportunities
Discounts on hotels, rental cars, theme parks, entertainment & more

Key Responsibilities

Supervise and coordinate overnight Patient Escort Services operations and staff, with emphasis on dispatch activities.
Perform dispatch functions, including receiving and prioritizing transport and errand requests via computer or written logs, and dispatching personnel through radio or pager.
Utilize patient treatment schedules alongside on-demand requests to efficiently allocate staff for transports.
Assess incoming requests to ensure tasks are handled efficiently and safely based on available staffing and workflow.
Assist in developing work schedules, assigning duties, monitoring performance, and ensuring completion of tasks.
Train, orient, coach, and participate in performance evaluations and discipline of assigned staff.
Monitor and adjust staffing patterns to meet changing workload demands.
Prepare and maintain documentation related to daily activities, performance, maintenance, incidents, and departmental reports.
Ensure safety compliance, identifying and addressing unsafe conditions or practices.
Maintain equipment oversight, including monitoring usage, ensuring maintenance, and tracking equipment records.
Maintain positive communication with staff, patients, and hospital departments to support exceptional service delivery.
Respond promptly to inquiries, concerns, and departmental needs.
Support compliance with all State, Federal, and regulatory standards.
Serve as a role model and uphold ChristianaCare's Core Values in all interactions.
Education & Experience
High school diploma or GED required.
Minimum of two years' experience in patient transport or related healthcare field preferred.
Equivalent combinations of education and experience may be considered.

Skills & Abilities
Knowledge of patient/materials transportation methods and related equipment.
Proficiency in dispatch and scheduling functions.
Strong leadership skills, including delegation, supervision, and staff development.
Ability to problem-solve and recommend effective operational solutions.
Excellent communication skills with the ability to remain calm in stressful situations.
Ability to work effectively with diverse personalities and maintain positive relationships.
Proficiency in radio, phone, paging, and basic computer applications.
Strong organizational and recordkeeping skills.
Basic math and keyboarding proficiency.

Special Requirements
Must pass back evaluation examination.

Physical Demands & Working Conditions
Frequent sitting with intermittent walking, standing, pushing, and pulling.
Occasional lifting, lowering, bending, or crouching, sometimes involving considerable weight.
Exposure to noise, frequent communication through headsets, and fastpaced environments.
Occasional exposure to weather conditions, cleaning agents, and blood/body fluids.

Join a team that values compassion, excellence, and collaboration. As one of the region's most trusted healthcare providers, ChristianaCare offers meaningful opportunities to support patient care and community wellbeing, day and night.

Hourly Pay Range: $22.29 - $33.44

This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant... For full info follow application link.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.