Loan Officer

at First Citizens Community Bank in Wilmington, Delaware, United States

Job Description

JOB RESPONSIBILITIES:

• Utilize relationship management skills and techniques combined with personal business development efforts to build and service a network of high-quality referral sources in order to achieve new mortgage business, income and growth goals and service the needs of customers.
• Initiate, evaluate, process, and administer a loan portfolio of residential mortgages that meet or exceed the bank’s credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the bank’s lending profit objectives without compromising quality and to minimize customer and bank loan loss.
• Support a sales culture in the bank by making quality deposit, commercial, and investment/trust referrals and actively participating in sales meetings. Provide mortgage lending support and assistance to branches while ensuring that superior customer service is evidenced by a noticeably positive customer experience at every point of contact in order to promote an active sales and customer service team that achieves growth and income objectives.
• Support operational activities by keeping informed about operational functions and assisting in mortgage product development, support, and training in order to achieve profit and growth objectives and ensure effective and efficient operational programs.
• Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrate personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

HOURS will be as needed, averaging approximately 40 per week. This position will have commission-based compensation.