Casual Customer Service Supervisor

at Delaware River & Bay Authority in Lewes, Delaware, United States

Job Description

I. POSITION SUMMARY
This position is a casual Customer Service Supervisor which is responsible for
conducting sales and providing customer service, supervision, and administration for the
Cape May-Lewes Ferry ticket/tollbooth/call center operations. This position has a
primary role in the day-to-day supervision of the Customer Service Department. The
Customer Service Supervisor is responsible for providing supervision of employees in the
following duties: ticketing, reservations, and sales; handling and resolving customer-
related issues; and performing a variety of administrative duties. Work schedule is shift
work on weekends and holidays (normally, 10:15 a.m. to 6:15 p.m. or 5:45 a.m. to
1:45 p.m. to cover shifts) in support of the departmental needs. Additional shifts will
be required based upon business needs.. This casual position is part-time with no
guaranteed minimum number of hours, nor are there any guaranteed assignments.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
* Supervises a sales and customer service team training, coaching and counseling staff
* Assists with setting up, promotion, selling and up-selling of all events and products
offered to the public
* Handling of, and resolving of, customer complaints
* Tracks, monitors, measures productivity
* Provides the highest level of customer service and professionalism to all internal
and external customers
III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
* Strong ability to supervise and motivate employees
* Ability to handle multiple tasks, projects, and priorities
* Good verbal and written communications skills
* Ability to operate a variety of office and point-of-sale equipment, such as, personal
computers in addition to experience with Microsoft Office products
* Cash handling experience
* Ability to provide superior customer service to everyone by responding in a
courteous and efficient manner