at Banyan Treatment Center in Milford, Delaware, United States
Job Description
- Coordinate Next Steps: Manage each client’s discharge plan, ensuring a seamless transition to the next level of care, in collaboration with clinical staff and Banyan’s Outbound Team.
- Serve as a Key Liaison: Communicate with external agencies such as the VA, probation officers, attorneys, HR representatives, and EAPs to ensure continuity of care and resolve outstanding needs.
- Maintain Accurate Documentation: Record all employment, legal, and medical-related interactions in the EMR (Kipu) to support post-discharge planning.
- Advocate for Retention & Safety: Support AMA blocking efforts and help clients remain engaged in treatment. Refer administratively discharged clients to alternative providers when necessary.
- Engage Families & Referral Sources: Keep families informed of discharge plans and maintain consistent updates with referral sources, including patient arrival, AMA risks, and hospitalizations.
- Facilitate Admissions Needs: Obtain consents, IDs, and financial documentation to support smooth transitions into care.
- Collaborate Proactively: Work closely with clinical and business development teams, participate in weekly case consultations, and share key updates via Teams and Salesforce.
- Ensure Compliance & Compassion: Uphold confidentiality, regulatory standards, and a patient-first approach across all communications and interactions.
