at Bally's (Dover Downs) in Dover, Delaware, United States
Job Description
Responsibilities:
- Adheres to IT department, company, and industry regulations, requirements, policies and procedures including, but not limited to, SOX, PCI, HIPAA, & the Delaware Lottery.
- Assists the IT staff on troubleshooting issues and closing calls.
- Assists and/or installs, configures, manages, and maintains organization’s integrated systems.
- Assists in establishment of departmental procedures.
- Communicates effectively with co-workers, supervisors and guests.
- Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.
- Develops, coordinates, and communicates project plans, changes, and progress.
- Installs, tests, maintains and supports operating systems software and hardware on servers.
- Interacts with vendors as appropriate, negotiates contracts with consultants, technical personnel, and vendors for services
- and products.
- Maintains a log of technical, production and other issues and resolutions.
- Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
- Monitors system performance and responds to alerts.
- Performs in-office duties including, but not limited to, invoice tracking, filing and processing, purchase quoting, tracking, and processing.
- Provides after hours and on call support; requires 24/7/365 cellular phone and/or pager duty.
- Provides support to end users in the selection, procurement, use, and maintenance of software programs and hardware.
- Records and maintains hardware and software inventories, site and/or server licensing, and user access and security.
- Responsible for project management as it pertains to working with the project head for system design, change management, communication, and implementation.
- Reviews computer and peripheral equipment maintenance malfunctions and recommends direction after determining costs and impact.
- Troubleshoots and resolves hardware, software, and connectivity problems, including user access and component configuration.
- Maintains applications to keep software current with necessary software updates and upgrades.
- Ensures projects are completed within budget, on time, and within company policies, procedures, and regulations.
- Recommends development of plans for systems development and operations, manages hardware and software purchases, and contributes to budget planning.
- Manages computer operation scheduling, backup, storage, and retrieval functions.
- Works safely, following all established safety rules and regulations
- Communicates effectively with co-workers, supervisors and guests
- Follows all relevant policies and procedures
- Must be actively at work to perform the essential functions of this job.
