at SUBURBAN PROPANE LP in Millsboro, Delaware, United States
Job Description
Overview:
We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC creating a positive impact on the Company. Reporting directly to the (Region) General Manager, you will be primarily responsible for planning and supervising the day-to-day operations of the CSC.
Responsibilities:
- Manage all aspects of the CSC’s profit and expense activity which includes sales, inventory, fleet, staffing and customer acquisition and retention
- Manage the CSC staff which includes interviewing, hiring, coaching, training and managing performance
- Monitor and assure compliance in areas including safety, health/environmental, human resources and financial/ ethical considerations
- Ensure all customer interaction and service is performed in a manner which consistently meets or exceeds customer expectations to support customer acquisition and retention
