at Bally's (Dover Downs) in Dover, Delaware, United States
Job Description
The Role: Attendant - Door Person
Responsible for welcoming Hotel guests by providing extraordinary customer service in an extremely professional manner and assisting with luggage, packages, valet, or general inquiries.
Responsibilities:
- Ensures that all arriving luggage is separated from departing luggage.
- Arranges transportation on behalf of the guest.
- Provides information to guests about the local area and points of interest.
- Provides directions for guests.
- Provides information about the hotel and its amenities.
- Ensures that the Porte Cochere is always clean and orderly.
- Advises Bell Captain of any unusual occurrences.
- Provides exceptional customer service.
- Communicates effectively with co-workers, supervisors and guests.
- Follow all relevant policies and procedures.
- Drives guest vehicles occasionally as part of job responsibilities.
- Complies with the company’s recycling program standards.
- Works safely, following all established safety rules and regulations
