at Bally's (Dover Downs) in Dover, Delaware, United States
Job Description
The Role: Clerk - Front Office
Responsibilities:
- Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
- Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Books guest reservations or coordinates with VIP Services.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
- Provides exceptional customer service.
- Work safely, following all established safety rules and regulations.
- Communicate effectively with co-workers, supervisors and guests.
- Follow all relevant policies and procedures.
- Complies with the company’s recycling program standards.
