at Children and Families First of DE in Dover, Delaware, United States
Job Description
SUMMARY
Responsible for assistance in maintaining the operation of desktops/laptops, mobile devices, e-mail, printers, copiers, Internet connections and telephones.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Daily administration of an existing network environment
End User Support:
- Handle Tier 1 and Tier 2 help desk escalations through tickets or phone
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of on-boarding process
- Configuration and support of mobile devices (iOS, Android)
- Support to PC hardware, Printers, scanners, computer peripherals
- Provide replacement and maintenance of desktop and laptop computers
- Support audio and video equipment in conference rooms
- Manage and monitor internal assets to ensure accurate inventory records systems
- Support Active Directory
- Operating systems
- O365 Products Support
- Maintain agency standards regarding confidentiality and quality
