at Henrietta Johnson Medical Center in Wilmington, Delaware, United States
Job Description
TITLE: Triage Nurse
DEPARTMENT: Clinical
SUPERVISION: Nurse Supervisor
Definition:
Under the direction of the Nurse Supervisor, the Triage Nurse provides support to the Provider Care
Team as well as nurse’s aide assistance, medical records support and other medical administration
assistance to the medical providers with patient examinations and treatments as assigned. Responsibilities
also include carrying out independent functions as allowed under licensure under the State of Delaware
and the policies of Henrietta Johnson Medical Center, dependent functions as directed by our healthcare
providers, and independent functions as a team member of HJMC, while ensuring the highest level of
quality medical care to our patients. The Triage Nurse is expected to be a team player and promote
teamwork among the staff. Professionalism is required at all times.
Team Philosophy Statement:
The Henrietta Johnson Medical Center provides affordable access to integrated and coordinated family
practice, dental and behavioral health care services to the entire family under one roof. We operate with a
team of caring, competent, and productive providers and staff who focus on quality, compassionate, and
coordinated care in order to provide outstanding service to patients and families. Our staff place a high
value on teamwork. They must accept changing duties, be multi-skilled, and perform a variety of tasks in
the care of our patients. Each member of the team is dedicated to continuous learning, and contributes
toward our goal of providing outstanding health care services to our patients.
Qualifications:
It is required that the Registered Nurse must be computer literate and familiar with the use of computers
for medical service functions.
Working Conditions:
This is an hourly position under the Fair Labor Standards Act. The Triage Nurse is expected to work a
scheduled 40-hour workweek.
Major Responsibilities:
The following list is illustrative and not all-inclusive:
1. Greets patients in a friendly, pleasant manner. Escorts them from the
waiting area to the exam rooms.
2. Prepares each assigned patient for provider examination -performs brief
history and physical exam; performs other tests/procedures at the
direction of provider staff; e.g., pulmonary function tests, EKG, acuity
checks, urine studies, etc.
3. Performs basic health screening procedures, including but not limited to
vision and hearing screening, fat analysis, blood pressure, temperature,
respirations, etc.
4. Performs chart review on each assigned patient prior to the appointment.
5. Prepares exam rooms for use during patient visits.
6. Front desk duties to include but not limited to insurance verification, patient check-in/checkout, reminder calls, and patient scheduling.
7. Replenishes examination treatment room supplies. Informs the Nurse Supervisor of
inventory status and keeps a running list of supplies for the purpose of re-ordering. Properly
sterilizes and repackages reusable equipment.
8. Utilizes available foreign language skills to translate for patients when necessary.
9. Under the direct supervision of the provider able to effectively administer injections and
provide information to patients regarding medication, treatment and/or procedures.
10. Adhere to policies and procedures for maintaining the confidentiality of medical records to
HIPPA
11. Assist in the documentation of all injections and other point of care tests, and reporting of
results to appropriate clinicians or other appropriate health agencies.
12. Provides a variety of health related information to patients with the direction from the
provider.
13. Adhere to policies and procedures for disinfection and handling of contaminated waste or
equipment. Adhering to infectious disease control practices and procedures.
14. Answers the telephone in a courteous and timely manner, and directs calls to the
appropriate person.
15. Performs any other duties within the medical center as requested by the Nurse
Supervisor, the Providers, Chief Medical Officer, Chief Operating Officer
and Chief Executive Officer or their representative and any other member of the senior
leadership team.
16. Promotes efficiency of routines, practices and activities.
17. Works with the healthcare providers to initiate healthcare programs both formally and informally
within the community as they relate to HJMC.
18. Provides for an environment of accurate and well-documented medication preparation and
administration.
19. Actively promotes the safety of people, premises, environment, supplies and equipment.
20. Actively promotes privacy and confidentiality of patients and staff.
21. Fosters the ongoing professional development of self and nursing staff.
HIPAA Statement:
The individual will have access to the patient records. Professionalism and confidentiality must be
maintained at all times
