at Chesapeake Utilities Corporation in GeorgetownGeorgetown, Delaware, United States
Job Description
Description
COLLECTIONS REPRESENTATIVE II
Location: Hybrid within any of our propane regions (DE, PA, MD, VA, NC, FL)
This position requires knowledge of billing and collection processes and is responsible for processing customer credit inquiries, approving credit terms and evaluating past due customer accounts in an effort to reduce aging receivable balances. To enhance best practices and ensure our customers receive exceptional customer service, this position will establish, implement and monitor credit and collections activities, policies and procedures. Additionally, this position is expected to provide timely and accurate information to internal and external customers, provide administrative support and training to other departments.
What you'll be working on...
Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit Billing Act, and state and federal laws and regulations applying to credit and collection activities
Weekly/Monthly review, analysis to identify customer accounts to be sent to the collection agency
Monitor and analyze accounts receivable reporting to identify and prioritize necessary actions, corrections or communications
Evaluate and execute collection follow-up if further action is required
Address delinquent accounts in an ethically responsible manner by balancing the customer experience with minimizing loss
Protect confidential information and exercise fairness when dealing with people
Prepare, analyze and distribute daily, weekly and monthly reports that track the effectiveness of the collection process
Document and maintain credit and collections processes and procedures manual
Provide support, assistance and guidance to district offices
Responsible for automated outbound calling process, notifying customers of past due balances and potential disconnection
Process weekly/monthly collection agency and automated calling service payments
Review, monitor and execute on account bad debt write-offs
Partner with collection agency regarding accounts for which legal action will be taken
Negotiate settlements on bankruptcies when applicable and follow through with necessary adjustments and notations on the account
Refer/assist customers to public energy assistance programs when applicable
Drive all collection activities outside the district responsibilities
Promote and demonstrate the importance of understanding customer needs and concerns while maintaining a professional attitude and appearance
Demonstrate appropriate decision making related to deposits, payment arrangements, collections and other billing and/or customer service related issues
Search for and present ideas to improve processes and procedures that maintain accuracy while improving efficiency and production
Participate in process improvement projects and support the team in implementing changes
Perform duties in a self-directed manner
Perform necessary duties in the absence of the manager
Support the goals and objectives of the respective business unit and the Company's vision and mission
Establish a good working relationship with other Company departments as well as organizations outside of the Company
Perform all other duties as assigned by Director of Administration
Who you are...
Education: Associates Degree required or 1+ years of work experience
Related Experience:
At least two (2) years of credit and collections experience preferred
Experience with, but not limited to, ADDs and Excel is preferred
Knowledge of policies and procedures pertaining to the Company and the propane industry
Excellent written and oral communication skills
Strong organizational, interpersonal, problem solving and time management skills
Must be flexible, detail oriented and have the ability to juggle several job functions simultaneously
Must be a team player with a willingness to assist with special assignments
Requires the ability to adapt to change and learn new technologies, equipment and software upgrades
What makes us great
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Benefits/what's in it for you?
-Flexible work arrangement
-Competitive base salary
-Fantastic opportunities for career growth
-Cooperative, supportive and empowered team atmosphere
-Annual bonus and salary increase opportunities
-Endless wellness initiatives and community events
-Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
-Paid time off, holidays and a separate bank of sick time!
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color,... For full info follow application link.
