Onsite Support Technician

at Oracle in Dover, Delaware, United States

Job Description

Job Description

We are seeking a dedicated and customer-focused Support Technician I to join our IT team. This role supports two key locations-Beloit Memorial and Fort Memorial Hospitals-and plays a vital part in ensuring smooth day-to-day technical operations.

Location: Onsite in Wisconsin

Other: Sponsorship is not available for this role

Responsibilities

We are seeking a dedicated and customer-focused Support Technician I to join our IT team. This role supports two key locations-Beloit Memorial and Fort Memorial Hospitals-and plays a vital part in ensuring smooth day-to-day technical operations.

Key Responsibilities

+ Provide onsite technical support for end-user hardware and software issues.

+ Troubleshoot and resolve problems related to desktops, laptops, printers, and network systems.

+ Install, configure, and update desktop and laptop software.

+ Document support activities and resolutions accurately.

+ Prioritize and escalate issues as needed.

+ Participate in project-based support and contribute to all phases of desktop support including installations, upgrades, and system configurations.

+ Use knowledge-sharing tools to identify and resolve recurring issues.

+ Participate in on-call rotation.

Qualifications

+ Experience in desktop support or a related IT support role.

+ Familiarity with Windows operating systems, Microsoft Office Suite, and basic networking concepts.

+ Strong problem-solving skills and attention to detail.

+ Excellent communication and customer service skills.

+ Ability to travel between Beloit and Fort Atkinson locations as needed.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37,800 to $72,000 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level – IC0

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.