Patient Services Representative

at Westside Family Healthcare in Dover, Delaware, United States

Job Description

RESPONSIBILITIES:

1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
2. Verify and update patient demographic and payer information in electronic medical record system
3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
8. Demonstrates outstanding professional telephone management skills
9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
10. Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA