Toll Supervisor - Casual

at Delaware River & Bay Authority in New Castle, Delaware, United States

Job Description

TOLL SUPERVISOR – CASUAL
(Days, nights, weekends, and holidays as scheduled)
Location: Delaware Memorial Bridge, New Castle, DE
Hourly Pay Rate: $21.00

Opening Date: May 2, 2025 Closing Date: Until filled

I. POSITION SUMMARY
This position is a casual Toll Supervisor responsible for managing the daily operational 
aspects of the toll plaza at the Delaware Memorial Bridge (DMB). This position provides 
supervision of toll collectors in the following duties overseeing shift changes, monitoring 
toll collection operations, performing daily audits, filling shifts as needed, and ensuring 
adherence to all policies and procedures. The Casual Toll Supervisor monitors all toll 
operations functionality by gathering pertinent data; identifying and evaluating options; 
and recommending a course of action and under management’s direction resolves issues, 
concerns, and customer disputes. This casual position is part-time with no guaranteed 
minimum number of hours, nor are there any guaranteed assignments.
 
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
• Supervises daily toll plaza operations while working a 24x7 schedule, handles 
collector call outs to maintain proper lane coverage, manages traffic flow through the 
toll plaza, and coordinates plaza activity with other departments as needed.
• Actively monitors all toll operations functions throughout the assigned shift by: 
• conducting daily audits on the DMB toll collectors using toll system 
technologies to ensure the accurate classification of all transactions and that 
money handling procedures are followed with the timely reporting of 
anomalies observed to the Toll Supervisor and/or Toll Superintendent;
• using the plaza interface to the toll collection system, monitors the lanes to 
ensure that all toll equipment is functional for proper revenue collection;
• troubleshoots equipment malfunctions and either corrects them or reports 
them to either Technical Operations, and/or ITS;
• ensures the latest E-ZPass tag file is on the lanes and violations are at an 
acceptable level; 
• reports all unresolved issues when observed to the appropriate department(s) 
to ensure timely resolutions; and
• ensures the safety and security of all toll personnel, customers, and contractors 
in the DMB toll plaza.
• As required resolves customer inquiries and/or customer disputes in a timely manner 
and actively participates in the resolution of complaints that cannot be resolved at the 
toll collector level
• Prepares statistics for reports
• Makes recommendations for process improvements for both toll operations 
• Performs other duties as assigned by management
• Acts as an ambassador of the Delaware Memorial Bridge and always provides the 
highest level of customer service and professionalism.