at JLL in Wilmington, Delaware, United States
Job Description
Help us shape the future of real estate for a better world and join JLL as a Corporate Concierge.
In this role, you will increase the level of engagement and partnership between JLL, service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program at the client site. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.
Here is some of what you will do:
Assist with building access badges
Building/Campus/Area information center
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests. Workplace services include but are not limited to mailroom, janitorial, parking, badging, conference rooms, luggage storage and lost & found.
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision.
Organizes and maintains lobby/front desk areas.
Works collaboratively within the facility management and transportation team.
Anticipates and responds to Client's needs and concerns
Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations.
Strive to continually improve experience service performance
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives.
Ensuring Exceptional Service
Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Conference Services, Projects, etc.).
Assists with third party vendor relationships and service partners to provide maximum service delivery.
Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
Builds meaningful lasting relationships with Client employees and guests
Visibly engaged and well known in the workplace; spending time every day welcoming employees in the lobbies, with particular focus on meaningful eye contact and gestures.
Receives and responds to all requests or issues promptly, including a personal follow-up with Client employees to ensure questions / requests are answered.
Identify potential risks and escalate, as appropriate, to ensure no security incident or disruption to the Client's operations occurs.
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
Assistance and flexibility with Client events as needed to ensure flawless delivery.
Provide administrative and operational excellence for softservices
Here is who we are looking for:
A high school diploma or GED
1+ years of experience in hospitality, facility/property management, or operations.
Ability to adapt to new devices, technology, and applications.
Proficient skills in Google Suite
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
