at Merck in Dover, Delaware, United States
Job Description
Job Description
Our Technical Services representatives interact face to face with veterinarians, producers, our company’s sales representatives and marketing to understand their needs and consult to offer the right solutions. We work collaboratively with Field Sales Teams and play a critical role in supporting our customer centric business model.
This position is responsible for providing technical support to Sales and Marketing for Animal Health products specific to the US beef cattle business. Responsibilities include providing technical support for Ruminant products and programs, including response to product inquiries and adverse reports in accordance with internal, FDA, CFIA and USDA regulatory policies.
The successful candidate for this position will be required to maintain contact with key industry professionals including veterinary and academic individuals and groups. Additional duties will include attending and often presenting research-based information at prominent industry/scientific meetings. The position will be asked to participate in research teams that develop trial protocols aimed at answering customer and industry questions, monitoring protocol compliance, and summarizing results from post-approval marketing support trials specific to Ruminant animal health. The selected candidate must reside in the assigned territory. Relocation will be provided to the selected candidate.
Responsibilities:
+ Deliver a high level of technical expertise, service and support to Animal Health Ruminant sales in North America. Assure those services are provided within corporate objectives and within budget guidelines.
+ Technical service includes but is not limited to at: involvement in the development of new products, development of vaccination programs and protocol for use of pharmaceuticals, product use directions, adverse event reporting, dealing with Ruminant health issues in customer’s operations, customer complaints and education on new products from Animal Health.
+ Travel will compose at a minimum 50% of incumbent’s time. Travel responsibilities will be prioritized by value of customer and return of travel investment.
+ Participate as a scientific speaker on the agenda of key Ruminant industry meetings where needed by communicating non-proprietary company research and representing Animal Health as a source of highly valuable technical expertise, with a primary focus on the beef industry.
+ Assist research and development teams in evaluating potential product areas.
+ Assist Business Development teams in the evaluation of currently approved products being considered for inclusion in our company’s Animal Health portfolio
Education Minimum Requirement:
+ Must have a Doctor of Veterinary Medicine (D.V.M)/ VMD degree.
Required Experience and Skills:
+ Must have minimum of 5 years related cattle veterinary and/or animal science experience.
+ Excellent verbal and written communication skills.
+ Strong interpersonal skills.
+ Ability to work in a team environment
+ Good leadership skills
+ Candidate should have experience with all types of cattle production systems, ranging from cow-calf through feedlot including calf ranch production.
+ Ability to digest extremely technical information and present it in understandable terms to lay people
Preferred Experience and Skills:
+ Field experience in cattle production and/or ruminant medicine with focus on fed cattle preferred
+ If the successful candidate is a DVM and a license in at least one state is preferred
+ MS or PhD in Epidemiology or Animal Science field in addition to DVM is preferred
+ Fluency in Spanish is a plus
+ Fed cattle support in the upper Midwest including Iowa, Minnesota, Wisconsin, Illinois and eastern South Dakota. Residence in Iowa is preferred.
\#EBRG
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
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