at Capital One Services II, LLC in Wilmington, Delaware, United States
Job Description
Center 1 (19052), United States of America, McLean, Virginia
Senior Associate ECOS Project Manager - Hybrid
As a Project Manager on the Engineering, Cafe Operations and Safety Team (ECOS), you can achieve results you never thought possible by supporting strategic projects and critical business functions. In this exciting role you will work closely with key stakeholders to deliver results that will have a lasting impact. The Cafe Engineering Team is committed to supporting a high performing, scalable and well managed operation within the Branch and Cafe ecosystem. The Team is passionate about creating and managing a sustainable infrastructure, and removing impediments so our frontline can deliver an amazing digital and on-site experience for our Customers.
General Responsibilities:
As a Project Manager on the Cafe Engineering team, you will:
Work on large and small scale projects that have a direct impact on the company.
Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Day to day oversight of multiple processes: monitor, report, and plan system improvements/automation or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, RPMO, GWS and management; make final recommendations for approval on changes.
Collect, analyze and measure process data, to initiate sustainable business practices and procedures for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
Manage programs and portfolios for change initiatives that have been prioritized by the organization.
Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate or escalate as needed.
Plan, design, and manage project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.
Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation.
Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
The candidate will:
Have a proven track record in autonomously managing work.
Demonstrate outstanding communication skills; essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
Be exceptionally organized
Show the ability to manage their time seamlessly in an ever changing and demanding environment.
Utilize organizational knowledge, partnerships and resources to solve business problems and improve processes.
Location:This role is hybrid, where you will be expected to spend about half of your working time in the office and half working virtually. Locations include: West Creek 5 (Richmond, VA) or Center 2 (McLean, VA) or 802 Delaware Avenue (Wilmington, DE)
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of Agile experience
At least 3 years of experience in Project Management, Process Management, Product Management or Business Analyst
Preferred Qualifications:
Bachelor's Degree or Military Experience
At least 3 years of Agile experience
At least 5 years of experience in Project Management, Process Management, Product Management or Business Analyst
PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
