at Christiana Care Health System in Elkton, Maryland, United States
Job Description
Job Details
Are you passionate about serving our patients with Love and Excellence?If so, consider applying for this position at ChristianaCare.
We are recruiting for aFull -timeCustomer Service Specialist in Operator Services to answer incoming telephone calls in a timely, courteous, and professional manner. Greeting visitors upon their arrival.
The ChristianaCare Way!
When you become an employee at ChristianaCare, you are joining a healthcare organization that was named Forbes 5th Best Health System to Work for in the U.S. for 2021! Guided by excellence and love, our Caregivers enjoy many employee benefits such as
work-life balance
competitive pay and benefits
generous paid time off
diverse and inclusive cultureOffice Hours:
Evening 3:00pm - 11:30pm EOW Holidays as assignedPrincipal duties and responsibilities:
Promptly and professionally answers telephone calls and routes calls appropriately.
Call or message physicians and call hospital codes
Provide quality information via-telephone and/or in person regarding hospital service & programs.
Confidentiality is a must.
Essential personnel in disaster situations.
Use of Vocera for code and text notifications
Provide call volume reports to departments upon request for things such as stroke alerts, sepsis alerts, etc.
Proven knowledge of professional email standards, grammar and spelling.Education and experience requirements:
High school graduate or equivalent.
Two years customer service experience, call center experience preferredAbout ChristianaCare
ChristianaCare was recognized as one of "America's 100 Best Hospitals" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 'Best Hospital' in the Philadelphia region out of more than 90 hospitals. To learn more click on this linkhttps://www.youtube.com/watch?v=AZtpU0ib3t8
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Post End DateAug 10, 2024
EEO Posting Statement
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
