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Customer Service Leader

at Royal Farms - Sussex in Georgetown, Delaware, United States

Job Description

Job description

The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate creates a positive store culture by treating employees fairly and respectfully. The CSL must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.

Duties and Responsibilities:

  • Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
    • Ensures the proper execution of assigned food service programs and procedures
    • Supports and follows all safety and security initiatives
    • Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
    • Ensures the proper execution of all Royal Farms marketing programs
    • Operates the point of sale (POS) and maintains proper cash controls
    • Provides leadership to their retail team members that ensures a pleasant customer service experience
    • Adheres to company policy for checking in external and internal vendors
    • Maintains operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment
    • Completes all store side work as required (e.g., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
    • Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)
    • Completes other assigned tasks
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Job Posting: 1290215

Posted On: Jul 26, 2024

Updated On: Jul 26, 2024

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