at Merck in Dover, Delaware, United States
Job Description
Job Description
The Senior Customer Representative is a key member of the field sales team and plays a critical role in supporting our company’s customer centric business model. This position is responsible for working in their respective territory to understand and identify customer needs, by selling our company’s Animal Health products, supporting pull-through activities relative to the customer strategy, and ensuring that our company’s Animal Health is viewed as bringing value and technical innovations aligned to our strategic focus the Science of Healthier Animals. In addition, the Senior Customer Representative demonstrates an understanding of the resources available across our company’s Animal Health and our Distribution Partners.
This role will cover the Eastern Minnesota/Wisconsin territory. It is required that our sales employees reside in the territory in which they support.
Key responsibilities may include, but are not limited to:
+ Communicates about product in a way that’s meaningful and relevant to each individual customer; customizes discussions and interactions based on understanding of customer’s needs
+ Primary point of contact for assigned customers, meets with key personnel/decision makers to understand practice structure, business model, key influencers, customer needs and identifies business opportunities.
+ Develop customer strategy – outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customer resulting in sales opportunities and account sales growth of our company’s Animal Health products and services.
+ Develop territory and specific account plans for all assigned customers. Partners with National Account Managers, Corporate Account Team, and Distribution Field Partners to maintain strong focus on accounts to drive sales growth.
+ Work collaboratively across all species teams to foster a one our company’s approach to enhance knowledge of the entire company’s Animal Health’s product portfolio.
+ Shares with other team members within the region to foster growth and development within the team.
+ Analyze sales results on a monthly basis and manage expenses within budget guidelines.
+ Identifies and selects programs/services available within our company’s Animal Health’s available resources to address customer needs and provide education & training opportunities to accounts.
+ Works with leadership and Field Technical Services to develop and deliver relevant offerings that address desired customer needs.
+ Expand current understanding of our company’s Animal Health products, industry trends and competitor landscape, business model, key influencers/ network structure and make information available to relevant stakeholders and to influence sales trends.
+ Articulates and communicates relevant customer, industry, product, and market trends appropriately through the organization.
+ Responsible for developing and meeting learning and development objectives agreed upon with leadership.
Background & Education:
+ Bachelor’s Degree required.
Required Skills/Abilities:
+ Minimum of 3 years relevant Swine Industry work experience.
+ Excellent interpersonal/communication and presentation skills
+ Motivated and focused on achieving measurable, tangible results, demonstrating proficient ability to utilize data resources including analytic problem-solving tools to resolve customer issues.
+ Utilizes the strengths and diversity of other team members to improve own performance and consistently shares important and relevant information with the team.
+ Demonstrated understanding of positions’ contribution to the business goals and willingness to adopt changes to current processes and champion innovative technologies to meet customer needs.
+ Demonstrated ability to independently understand customers’ evolving needs and expectations and combines with knowledge of customers’ organization and culture to drive long term sustainable results and identify strategic opportunities.
+ Demonstrates in-depth knowledge of effective selling techniques and approaches to create a compelling rationale for the value and use of company’s Animal Health’s products using approved resources.
+ Demonstrated ability to identify, develop and manage a diverse mix of accounts independently within a territory, and to develop plans and goals for the customer based on the priority level of the account and customer needs.
+ Proficient computer skills including working knowledge of Word, Excel and PowerPoint and the ability to use an iPad.
+ Ability to work independently and also as part of a team
+ Ability to travel overnight and some weekend activity
Preferred Skills/Abilities:
+ Swine Industry sales experience ?
+ ??Knowledge of animal health biological and pharmaceutical products.
+ ?Understanding or past experience working with distribution.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
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US and Puerto Rico Residents Only:
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We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)
EEOC GINA Supplement?
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