Finance Manager - Business Banking Servicing & Operations

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

In Consumer & Community Banking Operations, we act as trusted advisors and partners to Business/Group Heads, and are responsible for identifying, escalating, and mitigating business risks. This role will serve as the analytical resource to support senior executives in understanding and managing the expenses of Business Banking Servicing and Operations Support teams within the line of business.

As a Finance Manager in Consumer & Community Banking Operations, you will provide financial and analytical insights for Business Banking Servicing & Operations Support. This is a time-pressured and high-profile position which is instrumental in assisting/advising senior management and in coordinating the deployment of the bank’s corporate resources to address strategic and tactical objectives.

Job responsibilities

+ Implement new business strategy, strategic initiatives or platforms, including aligning department and support groups (Finance, Tech, Ops, Work Force Planning)

+ Optimize ‘bottom line’ business performance by driving key initiatives

+ Identify, escalate and mitigate business risks that could impair our ability to do business

+ Analyze financial performance, including expenses; identify productivity initiatives and drive implementation

+ Partner with the business, Operations and Technology in the definition of future workflows and implementation of related technology and infrastructure projects to prepare the business to meet the requirements of an ever evolving market structure

+ Partner with Product Chief Financial Officers to manage Ops Product headcount to support initiatives that impact Customer Service

+ Represent business in respective internal/external working groups

Required qualifications, capabilities and skills

+ 7+ years of Banking or Financial Services experience

+ Bachelor’s degree in Accounting, Finance, Economics, or other related area

+ Previous product knowledge and/or prior Business Management experience

+ Strong executive presence and ability to present to senior and global business heads

+ Ability to both define and deliver to conclusion a strategic agenda across multiple groups

+ Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely

+ Excellent project management and organizational skills

+ Attention to detail with logical thought process

+ Experience with Essbase, Hyperion, or SAP

Soft skills

+ Excellent written and oral communication skills and ability to tailor message and style to different constituencies (e.g. Finance, Executive Management, Operations)

+ Able to forge strong internal relationships across a broad range of functions

+ Highly motivated self-starter with excellent time management/prioritization skills

+ Energetic and dynamic in style. Self-motivated, tenacious and able to work with high degree of independence

Candidates must be able to physically work in our Wilmington, DE office 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.


Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC260365158

Posted On: May 25, 2024

Updated On: Jun 19, 2024

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