at Christiana Care Health System in Wilmington, Delaware, United States
Job Description
Job Details
ChristianaCare's Medical Group is searching for an Employee Relations Specialist to join our Human Resources team and partner with our Human Resource Business Partners, Operational and Clinical leaders.
This experienced HR professional will provide Employee Relations (ER) support to managers and caregiver staff to promote positive employee relations. They will collaborate with HR business partners to drive caregiver engagement and a healthy workplace.
Delivering health, not just health care is our promise to our community. Be a part of an organization that makes a difference and impacts the lives of each other and the communities we serve through our commitment of being excellent today and even better tomorrow.
Work Schedule
Monday - Friday: This is a hybrid role which requires being on-site at least once a week.
No weekends/holidays
Opportunities for work-life balance!
Benefits and Incentives
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions.
Opportunity for great work-life balance.
Generous paid time off with annual roll-over and opportunities to cash out.
12 week paid parental leave.
Tuition assistance
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!
***Remote Work Opportunities: Whether a position can be supported for remote work will be assessed based on whether ChristianaCare is able to meet the business requirements of the proposed remote location.***
Key Responsibilities
Act as primary point of contact for employee relations issues for assigned Medical Group clients providing support, guidance, and feedback to both caregiver staff and managers.
Stay abreast of changing regulations to drive resolution of issues that align with organizational policies.
Provide guidance to clients to maintain labor law compliance and a positive work environment. Interprets and communicates policies, including the rationale (i.e., legal compliance, culture, best practices) at all system levels.
Review and provide feedback for caregiver action plans as well as employee disciplinary actions.
With limited direction, manage complex disciplinary action and conflict management processes to ensure workplace issues are resolved. Conduct allegations of harassment & discrimination investigations.
Update and maintain employee relations cases within case management system; maintain accurate and timely investigation records.
Maintain knowledge of broad-based Human Resources policies and practices and new technologies
With direction, monitor and analyze employee relations trends for causes of individual caregiver or workgroup issues and recommend solutions.
Consult with and advise management regarding the interpretation of relevant performance and behavior policies/practices to ensure compliance with legal and administrative requirements; facilitate resolution of issues.
Conducts fact finding for third party claims (Unemployment, etc.)
Point of contact for internal and external counsel with EEOC, ADEA, Title VII, etc., claims.
Represent Christiana Care at unemployment hearings.
Participate in employee relations education as needed.
Partner with Leave team on caregiver accommodations escalations and solutions for caregiver leave non-compliance.
Guide caregivers and leaders through problem-solving appeal process.
Respond to escalated provider questions from Caregiver Service Center.
Perform other related duties as required.
Position Qualifications
B.S. degree in Human Resources or related field.
Three (3) years' experience in Human Resources. PHR/SPHR certification preferred.
An equivalent combination of education (bachelor's degree minimum) and experience may be substituted.
Why ChristianaCare
ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America's 50... For full info follow application link.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
