Platform Engineer, Network Management

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

77 West Wacker Dr (35012), United States of America, Chicago, Illinois

Platform Engineer, Network Management

This role will require the ability to perform a diverse array of intermediate technical work. Seeking an Platform Engineer with deep network and wireless knowledge and experience, who can multitask and think intuitively. The candidate should be flexible and able to implement time management and project management skills, as well as have strong troubleshooting abilities. The primary responsibility of this position is supporting Capital One Branch and Cafe network and wireless environments. The position is also responsible for some Branch desktop support, voice support and general IT support. Other responsibilities include using network monitoring tools and utilities for proactive monitoring, troubleshooting and incident response. Areas of focus include routing, switching, network security, and Cisco wireless hardware and software. Ability to communicate and foster collaboration in IT and business areas, as well as build relationships with business partners and other support teams is critical. This position may require working weekends occasionally and participating on a rotating on-call schedule to support 24/7 operations when branches and cafes are open.


Provide guidance, assistance, coordination and follow up on user questions, problems or malfunctions of Branch and Cafe networks, hardware, software and wireless equipment

Proactively, identify and address issues utilizing provided tools

Perform daily monitoring, updating and closing of incident tickets

Escalate issues as needed and maintain communication with the customer, technical teams and Vendors within the established service level agreements

Inform management of potential problems and identifies problem trends

Create and maintain support documentation and training materials

Implement new strategies or procedures when required

Assist with Installs, configure and upgrade device hardware and software as needed

Any other duties and special projects as assigned

Basic Qualifications:

Associate's Degree in Computer Science, Information Systems, or Engineering

At least 3 years of experience in IT Systems and infrastructure

At least 3 years experience with TCP/IP protocols

At least 3 years of experience with Windows operating systems

At least 3 years of experience with Linux operating systems

At least 3 years of experience in Network Management

At least 3 years of experience in Network Monitoring Tools and Utilities

Preferred Qualifications:

One of the following certifications: Cisco Certified Network Associate (CCNA), Network +, or Security +

3+ years of experience in Incident, Change, Problem and Configuration Management

2+ years experience in all aspects of Network and Security

1+ years of experience in Fault, Capacity and Performance Management

Demonstrated working experience supporting the following telecommunication technologies: Routers, Switches, DNS, DHCP and Wireless technologies in medium to large enterprise environments

Excellent oral and written communication skills

Self-motivated and able to manage multiple tasks

Detail oriented with strong analytical skills

Excellent team oriented and collaboration

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age,... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


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Job Posting: 1270459

Posted On: May 18, 2024

Updated On: May 27, 2024

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