at JPMorgan Chase in Wilmington, Delaware, United States
Job Description
Join our team to foster agile methodologies, encouraging a culture of innovation and high performance in a leading financial institution.
Customer Acquisition and Marketing Platforms (CAMP) is a portfolio of products that connect people to the financial products and services that best fit their needs. We are committed to our transformation journey and are at the forefront of creating innovative, multi-channel acquisition experiences that are easy to use and best-in-class. We are passionate about the future of technology and our ability to always deliver excellence.
As an Agility Lead in Customer Acquisition and Marketing Platforms (CAMP), you will play a significant role as a champion for the adoption and continuous improvement of Agile practices within our teams. Leveraging your deep knowledge of product development methodologies and Agile principles, use your expert guidance, mentorship, and support to teams to foster a culture of collaboration, innovation, and high performance. As a recognized subject matter expert, put your knowledge to use to work on complex issues, exercise considerable judgment, and make impactful decisions that shape the operational and business direction of your sub-function. Your leadership, communication, and coaching skills will be instrumental in empowering teams to deliver high-quality solutions efficiently and effectively, while continuously adapting to changing requirements and priorities.
Job responsibilities
+ Leads and coaches teams to adopt and implement agile methodologies, and promote open communication and engagement among team members ensuring continuous improvement and alignment with organizational goals
+ Uses advanced communication, facilitation, and presentation skills to manage and influence stakeholders while communicating organizational impediments to leadership
+ Develops and implements short to mid-term operational and transformation plans, prioritize tasks and manage resources to achieve product goals in a timely and efficient manner through the utilization of metrics and evidence-based decisions
+ Identifies trends and generates original ideas to contribute to the development of new policies and best practices within the discipline
+ Fosters a culture of testing and high quality software & provide audit and governance on the testing practice within the scrum team
+ Participates in the broader testing and testing automation community in order to drive the strategy, share best practices, and improve the overall quality and testing disciplines
+ Facilitates scrum events including but not limited to; daily scrum, refinement, planning, review, and retrospective
+ Coaches the Product owner to ensure the team is aligned with the Product vision, Product Backlog, Sprint goals, and other necessary information to produce the desired outcomes
+ Understands the customer, getting feedback to drive product development and maintaining a healthy backlog
+ Protects the team from churn by driving velocity improvements, lowering defect density, and promoting more frequent deployments
+ Assumes ownership role in the team and has shared accountability with the team on delivery and continuous improvements
Required qualifications, capabilities, and skills
+ 5+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management
+ Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support for teams
+ Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, Extreme Programming (XP), and scaling frameworks, monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability
+ Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels within the organization, effectively guiding group discussions and decision-making processes within the domain context
+ Demonstrates complete end to end ownership of the quality of the application
+ Expertise in building test frameworks; API Testing and DB testing
+ Experience in managing complex data sets for reliable automated testing
+ Experience with automated test concepts and tools; Understanding of BDD principles, experience with Gerkin and Cucumber, experience integrating with tools like Jenkins/Jules
+ Ability to use and analyze data/organizational metrics to identify trends, demonstrate progress and identify opportunities for the team
+ Working knowledge of collaboration tools such as JIRA, Confluence, Share Point
Preferred qualifications, capabilities, and skills
+ Familiar with common development design patterns or technologies such as Service oriented environments, Microservices, APIs, etc.
+ Familiarity with customer-centered techniques including user research, UX and UI trends, design thinking, lean startup, customer journey and user story mapping
+ Familiarity with end to end product concepts including brand management, marketing, prospecting, account opening, enrollment, fulfillment, and servicing
+ Bachelor’s degree or equivalent experience with 5+ years as a quality engineer along with 3+ years of experience as Agility Lead in an Agile development desired
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
