at Capital One Services II, LLC in Wilmington, Delaware, United States
Job Description
Center 2 (19050), United States of America, McLean, Virginia
Director, Process Change Lead
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.
As a Director, Process Change Lead you will lead an organization of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. As we modernize our core infrastructure we are embarking on significant changes that will impact the business across our customer journeys, operations, data, and technology. Mapping out that change and the risk associated with it, and ensuring that we determine plans to drive through that change with all the appropriate stakeholders will be a critical role across our organization.
Responsibilities of this role may include:
- Leading moderate to large size teams to drive complex process improvement initiatives
- Designing, developing, and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements
- Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results
- Building relationships and collaborating with key stakeholders to ensure delivery of commitments
- Serving as subject matter expert on a process improvement initiatives and procedure changes
-Deliver strategy for customer migration processes and proactively seek risk mitigation in relation to those impacts
Basic Qualifications:
Bachelor's Degree or military experience
At least 5 years of experience in Process Management
At least 5 years of experience in People Management
At least 2 years of experience in Strategic planning
At least 2 years of Risk Mitigation
Preferred Qualifications:
Master's Degree
Process or Project Management certification (i.e. Lean, Six Sigma, PMP), Business Management certification
8+ years of experience in Process Management
8+ years of experience in People Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
