at Christiana Care Health System in Wilmington, Delaware, United States
Job Description
Primarily responsible for responding to general inquiries and concerns from caregivers and management demonstrating an in-depth knowledge of Human Resources, Payroll and Expense policies and practices in a professional and courteous manner.
DURATION: Summer 2024 (8 weeks at 40 hours/week) tentative start June 10
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds accurately to a high volume of calls and self-service inquiries demonstrating exceptional customer service skills.
Receives, investigates, and responds to all customer inquiries utilizing knowledge base system.
Conducts customer call backs within established time frames or provide update on delays.
Logs detailed and accurate information on calls received in the case management system.
Interprets and responds clearly and effectively to all verbal or written requests for information.
Demonstrates sound judgment in escalating to Employee Relations, HR, Payroll, Finance or other inquiries to the
appropriate subject matter expert.
Utilizes ChristianaCare heat methodology to deescalate and provide service recovery when service issues arise.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or GED
Enrolled in Associate/Bachelor/Masters degree programs, in healthcare, design, technology, or field related to one or more of the positions above.
Prior Human resources and customer service experience preferred.
EEO Statement:
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
