at Sartorius North America in Wilmington, Delaware, United States
Job Description
As the Field Service Dispatcher, you will be responsible for assigning, dispatching, and scheduling onsite services at customer sites for the Field Service Engineers. They will be a key driver in the success of Service by contributing directly to a positive customer experience and creating efficiency for the field staff by providing accurate and timely information for onsite services to all parties involved.
This position is on site in Bohemia, LI.
What you will accomplish together with us:
You assign Field Service Engineers to Service Requests via Service Management System (SMS) in advance with tentative dates
Scheduling onsite field services with end user customers via phone and email
Confirming all onsite dates with customers and field engineers in advance of services
You are able to make adjustments to engineer schedules or customer visits as needed
Ensure all onsite requirements are met prior to services taking place
Ensure that all equipment is delivered and available at the customer site
Ensure any technical equipment required for services are available, scheduled, and shipped and/or transported to the customer site
Create and update service orders and SMS and/or ERP with all relevant information including model & serial numbers and customer location & contact information, etc.
Create and update customer master and contact information within SMS and/or ERP
Review and monitor all open service orders in need of scheduling
Prepare quotations for onsite repairs of systems, with assistance from Technical Support
Coordinate with Service Support, Field Service Engineers, and Management on all open service order and onsite activities
Other duties as assigned.
What will convince us:
Required High School Diploma/GED; College Degree preferred
Required 2+ years in customer service, dispatching, or scheduling experience with field service or field service technician
Required 2 + years experience with Microsoft Office (Word, Excel, Outlook)
Preferred SAP/ERP experience
Preferred Service Management System experience
Ability to take ownership of processes
Independent, professional, and self-driven
Effective & efficient written & oral communication skills
Identification with our core values: Sustainability, Openness, Enjoyment
Compensation for this position will be an hourly rate between $31.25 and $48.07depending on experience.
What we offer
Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
Opportunity for international career development:
a global network offering seminars and training sessions, expert and manager career paths
Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
Work-life balance: Working from home at many sites
Intelligent working environment: working in smart buildings with the latest technology and equipment
Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025
We offer a comprehensive array of benefits which include: Paid Vacation (3 weeks), 7 sick days (eligible to carry over up to 30 days), 11 Corporate Holidays, 2 Floating Holidays, Community Service Day, Medical, Dental, Vision, Company Paid and Supplemental Life Insurance, STD & LTD, 401k (with generous company match), Tuition Assistance, Flexible Spending Accounts, Employee Assistance Program, Health and Wellness Program (in addition to other benefits)
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here.
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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your... For full info follow application link.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
